Technical Support Specialist

Colliers International; Atlanta (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a technology specialist in IT support, where your expertise will help drive excellence in customer service and technical troubleshooting. In this role, you will engage with users across the Americas, providing guidance and support for software and hardware deployments while ensuring compliance with company standards. This is an exciting opportunity to expand your knowledge and skills in a dynamic environment that values initiative and collaboration. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• 3-5 years of IT support experience with a focus on customer service.
• Experience with Windows and MacOS systems and Office 365 support.

Responsibilities

• Provide excellent customer service and technical support to users.
• Assist with software/hardware deployments and troubleshoot issues.
• Monitor compliance with company policies and standards.

Skills

IT Support

Customer Service

Windows Operating System

MacOS

Office 365

Troubleshooting

Network Operations

Job description

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

About you

You're a technology specialist with solid experience providing IT support to identify, communicate, and resolve end user issues. Aside from your technical prowess, you bring a positive, customer-centric approach to your work, whether it's providing desk side/phone support to staff in remote office locations, assisting with local area network operations or escalating IT tickets to specialized teams to resolve.

You're always looking for ways to learn and expand your knowledge and expertise by participating in technology implementations, assisting with corporate software and hardware deployments, and working alongside the end user Computing and Infrastructure teams.

In this role, you will...

• Provide excellent customer service at all levels of the organization and with external partners

• Demonstrate patience and flexibility with clients and colleagues while troubleshooting technical issues

• Assist with company-based software/hardware deployments

• Share your knowledge and educate your clients to prevent common issues

• Take the initiative and demonstrate good judgment when escalating IT tickets or situations for resolution

• Provide expert guidance to customers across the Americas.

• Monitor and implement company policies, procedures, and standards to ensure compliance is met

• Operational knowledge of networking, telephone, and infrastructure concepts

What success looks like

• 3-5 years of IT support experience

• Experience supporting Windows operating and MacOS systems

• Advanced software and hardware technical skills

• Troubleshooting and managing Office 365 accounts and supporting Office Applications

• Ability to deliver excellent customer service at all levels of the organization and with external partners

#LI-AC1

#LI-Onsite

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail] for assistance.