Technical Support Specialist

Fullpath; Atlanta (GA); Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life/AD&D

EAP

15 vacation days

80 hours sick leave

12 paid holidays

Paid parental leave

401k with company match

Job summary

Fullpath by Cox Automotive is hiring for a remote customer support role operating in the EST timezone. You will communicate with customers via phone, email, and chat, troubleshoot SaaS issues, and coordinate with Tier 1/2 and engineering teams to drive product improvements.

The role emphasizes customer-centered service, strong communication, and collaboration in a fast-paced startup environment, with opportunities to grow into Tier 2, Team Lead, or specialized technical paths.

Qualifications

• At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers.

Responsibilities

• Providing high quality customer support to Fullpath’s customers

Skills

Customer support experience

CRM tools

English communication

Time management

Problem solving

Tools

G Suite

Slack

Zendesk

Job description

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you!

This role is designed as a foundational step with opportunities to advancement to Tier 2, Team Lead, or specialized technical roles based on performance and interest. Beyond ticket resolution, you will be empowered to act as a crucial liaison between our customers and engineering, identifying trends and contributing directly to product improvements, knowledge base development, and operational initiatives. You'll gain invaluable experience with cutting-edge SaaS technologies at a high-growth startup.

We are seeking a highly autonomous and experienced learner who thrives on tackling new challenges, proactively expanding their technical expertise, and consistently delivering a superior customer-centered experience within a fast-paced environment.

This is a remote position that will work in EST and reports to the Manager of Technical Support.

What you will be responsible for:

• Providing high quality customer support to Fullpath’s customers
• Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats
• Troubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
• Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
• Demonstrating a “can do” attitude to solve as many issues at your resolution level
• Performing a variety of additional technical tasks on our customers’ accounts

Requirements:

• At least 5 years of professional work experience with at least 1 year in troubleshooting for SaaS products and 1 year providing support to customers
• Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
• Service-oriented approach with strong client-focused skills, comfortable making calls to customers
• Team player with collaborative work style
• Excellent time and tasks management
• Problem-solver mindset
• Excellent English verbal and written communication skills
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity.
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication.

The top candidate will also have:

• Experience working in the automotive industry
• Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads)

Why you should join us:

• Competitive compensation & comprehensive benefits—because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail—we’re just getting started.

Annual base starting salary: $55,000 - $65,000 depending on experience and other qualifications of the successful candidate.

Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or status as a protected veteran.

If you require an accommodation to apply for this position, please contact [e-mail].