Website Support Specialist

Team Velocity Marketing, LLC; Phoenix (AZ); Hybride; USD 41 000 - 50 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401(k) matching

Paid vacation

Wellness program

Résumé du poste

Team Velocity Marketing, LLC seeks an entry-level Website Support Specialist (L1) in our Phoenix, AZ office. Onsite Mon-Thu with the option to work remotely on Fridays, you will resolve website-related requests, collaborate with Success, OEM and Development teams, and maintain content and inventory management using Apollo® platform.

You should have a Bachelor's degree and 1+ year in customer support, plus working knowledge of HTML & CSS and web-building tools.

Qualifications

• Bachelor's degree in a relevant field.
• 1+ years of Customer Support experience.
• Understanding of HTML and CSS and CMS.
• Ability to learn new software quickly.
• Strong organizational and time-management skills.
• Excellent customer-facing communication.

Responsabilités

• Provide timely resolutions to website-related requests via email, phone, and web submissions.
• Maintain website content and inventory management in collaboration with onboarding, OEM and Customer Success teams.
• Analyze and document product malfunctions; escalate as needed.
• Keep up to date with product enhancements and Apollo platform features.
• Collaborate with cross-functional teams to resolve complex issues.

Connaissances

Customer support

Problem solving

Communication skills

HTML basics

Formation

Bachelor's degree

Outils

HTML basics

CSS basics

CMS familiarity

Salesforce

Jira

Description du poste

Description

As a Website Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.

This is an entry level, full-time, salaried position, based in our Phoenix, AZ office. Onsite work Monday-Thursday with the option to work remotely on Fridays! Candidates must reside within daily commuting distance to our Phoenix location.

Responsibilities

• Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform, Apollo®
• Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
• Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
• Analyze, document and report product malfunctions and technical issues via company tracking systems; elevate issues as needed
• Keep up to date with the latest product enhancements and functionality

Additional Responsibilities

• Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
• Assist customers using Apollo® web-building programs
• Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements

• Bachelor's degree
• 1+ years of relevant experience in Customer Support or similar role
• Understanding of HTML, CSS, web-building software, and content management systems
• Ability to quickly learn new software programs and systems
• Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
• Strong customer-facing communication and interpersonal skills
• Problem solver with an ability to communicate technical issues clearly and concisely
• Positive attitude with patience and empathy displayed through all interactions

Compensation

This entry level position offers an annual starting salary of $45,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.

ABOUT TEAM VELOCITY

Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.

Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.

Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.