Technical Support Specialist

ASRC Federal; Alexandria (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

Dental care

Vision care

401(k)

Job summary

ASRC Federal Broadleaf Inc is seeking a qualified Technical Writer with an active Secret clearance to support a Department of Defense Education Activity (DoDEA) client headquartered in Alexandria, Virginia. This position is fully onsite.

The Technical Writer will develop, edit, organize, and maintain high-quality technical documentation supporting IT and cybersecurity operations, including policies, IT directives (ITODs), procedures, SOPs, manuals, service catalogs, and other technical

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Experience drafting, editing, and maintaining technical documentation.
• Familiarity with SDLC documentation and processes.
• Ability to translate complex technical information into clear documentation.
• Ability to develop process flows and architecture diagrams with SMEs.

Responsibilities

• Draft, edit, format, organize, and maintain policy and guidance documentation (ITODs, AIs, SOPs, manuals).
• Develop and maintain service catalogs, SLAs, RMF docs, and other security-related materials.
• Collaborate with IT, cybersecurity, and SME teams to gather source material and validate accuracy.
• Ensure content is reviewed and approved by SMEs and approving officials.
• Maintain editorial standards, version control, and document lifecycle management.

Skills

Technical writing

SDLC documentation

Clear communication

Diagramming

Editing and QA

Education

Bachelor’s degree

Tools

Microsoft Office

Documentation tools

Visio

Job description

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our shareholders. Join our team and discover why we are atop veteran employer and Certified Great Place to Work™

ASRC Federal Broadleaf Inc is seeking a qualified Technical Writer with a minimum of an active Secret security clearance to support a Department of Defense Education Activity (DoDEA) client headquartered in Alexandria, Virginia. This position is fully onsite. The Technical Writer will support the DoDEA Information Technology Division by developing, editing, organizing, and maintaining high-quality technical documentation supporting IT and cybersecurity operations. This position will provide documentation and quality-assurance support for policies, IT Directives (ITODs), procedures, standard operating procedures (SOPs), manuals, service catalogs, and other technical materials.

The Technical Writer will collaborate closely with designated IT, cybersecurity, and functional subject matter experts (SMEs) to ensure documentation is accurate, standardized, and aligned with applicable DoDEA and Department of Defense requirements. Technical accuracy, policy determinations, and final approval authority will remain with the appropriate SMEs and designated approving officials.

Key Responsibilities

• Draft, edit, format, organize, and maintain policy and guidance documentation, including ITODs, Administrative Instructions (AIs), manuals, memoranda, procedural guides, regulations, and related technical materials.
• Develop and maintain technical documents such as service catalogs, service-level agreements (SLAs), SOPs, cybersecurity policies and procedures, Risk Management Framework (RMF) documentation, and other security-related materials.
• Collaborate with designated IT, cybersecurity, and functional SMEs to collect source material, clarify technical content, and facilitate the review and validation of technical accuracy.
• Ensure technical content and policy decisions are reviewed and approved by the appropriate SMEs and designated approving officials.
• Establish and maintain consistent editorial, formatting, terminology, document-control, and quality-assurance standards across IT and cybersecurity documentation.
• Organize technical content logically and clearly and coordinate document layout, structure, and presentation in accordance with approved outlines, templates, and specifications.
• Develop architecture diagrams, process flows, illustrations, figures, and other visual materials in coordination with the appropriate technical SMEs to communicate technical concepts effectively to both technical and non-technical audiences.
• Maintain documentation within the designated authoritative repository and ensure appropriate version control, document lifecycle management, approval history, and records management requirements are followed.
• Review documentation for clarity, consistency, grammar, accuracy, completeness, and compliance with applicable project and organizational quality standards.
• Handle sensitive IT and cybersecurity information in accordance with applicable security requirements, access controls, and need-to-know principles.
• Support the preparation and submission of documentation and deliverables required by the Program Management Plan (PMP), including weekly and monthly reporting.

Required Qualifications

• Bachelor’s degree and 0–2 years of experience in technical writing, communications, information technology, cybersecurity, or a related field, or an equivalent combination of education and relevant experience.
• Experience collecting, organizing, drafting, editing, and maintaining technical documentation.
• Familiarity with Software Development Life Cycle (SDLC) documentation and processes.
• Ability to translate complex technical information into clear, concise, and accessible documentation for technical and non-technical audiences.
• Ability to develop process flows, architecture diagrams, and other technical illustrations in coordination with technical SMEs.
• Strong written communication, editing, organizational, and quality-control skills, with close attention to detail.
• Proficiency with Microsoft Office Suite and applicable documentation, diagramming, collaboration, and document-management tools.
• Ability to manage multiple documents, reviews, revisions, and deadlines while maintaining effective version control.

Clearance Requirements

• Active DoD SECRET security clearance or higher. Candidates without a minimum of a Secret clearance will not be considered.
• Must be a U.S. citizen and meet DoD ADP Level II requirements.

We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. The salary offered will depend on several factors including, but not limited to, relevant experience, skills, education, geographic location, internal equity, business needs, and other factors permitted by law. Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

EEO Statement

ASRC Federal and its Subsidiaries are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.