Technical Support Specialist

NexTech Systems; Albany (OR); Remote; USD 67,000 - 104,000; Full time

Benefits offered by this job

Premium healthcare

Generous home-office allowance

Job summary

NexTech Systems is seeking a Technical Support Specialist in Albany, OR, embracing momentum and delegation to drive outcomes. This role blends sales and support, focusing on upsells, compelling product demos, and building partnerships in the Albany area.

You’ll own the full sales cycle from outreach to contract, work with a distributed team, and thrive in a fast-paced, remote-friendly environment. Compensation ranges from $67,000 to $104,000 plus benefits.

Qualifications

• Hands-on time management with SLA-management experience.
• Experience collaborating with a remote team.
• Proven upselling results, preferably in Albany, OR.
• Excellent written tone for high-stakes emails.

Responsibilities

• Pitch upsells that feel like favors, not invoices.
• Stand up email sequences that get opened, not buried.
• Cultivate referral channels and strategic partnerships in Albany.
• Test messaging variations and iterate based on performance data.
• Own the full sales cycle from initial outreach to signed contract.
• Deliver persuasive product demos to high-energy buyers and stakeholders.
• Run experiments on sales marketing messaging and keep only what converts.
• Support mid-level account executives with prospecting and follow-up strategy.

Skills

Time Management

SLA Management

Remote collaboration

Public speaking

Upselling

Albany OR experience

Growth mindset

Email tone

QA Monitoring

Inbound Call Handling

Job description

Forget the funnel metaphor for a second: NexTech Systems's next Technical Support Specialist in Albany cares about momentum, and Delegation is how you create it. This is a remote opportunity built for someone who wants to own outcomes, sharpen Upselling, and grow with a tight-knit team.

Key Responsibilities

• Pitch upsells that feel like favors, not invoices
• Stand up email sequences that get opened, not buried
• Cultivate referral channels and strategic partnerships in Albany
• Test messaging variations and iterate based on performance data
• Own the full sales cycle from initial outreach to signed contract
• Deliver persuasive product demos to high-energy buyers and stakeholders
• Run experiments on sales marketing messaging and keep only what converts
• Support mid-level account executives with prospecting and follow-up strategy

What You'll Bring

• Hands-on familiarity with Time Management, sharpened by SLA Management side projects
• Familiarity with the rhythms of a wildly-collaborative remote team
• Comfort presenting to an OR-wide audience without a script
• Proven Upselling results, ideally seasoned in Albany, OR
• Growth-minded problem-solving that doesn't wait for permission
• A writer's ear for tone in a high-stakes email
• Equal parts QA Monitoring depth and Inbound Call Handling curiosity

From our Albany, OR office, NexTech Systems ships tinker-friendly products used by companies large and small. At NexTech Systems you can challenge your skip-level's plan and still get a thank-you for it.

Your package includes $67,000 - $104,000, premium healthcare, and a generous home-office allowance for our distributed team.

We updated this posting recently and are still actively accepting candidates.