Technical Support/Service Desk Specialist

Rivkin-Radler-LL; Uniondale (NY); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Rivkin-Radler-LL is seeking a qualified helpdesk technician to support end users in a fast-paced Uniondale, NY environment. You will handle hardware and software issues, deployment/imaging, user configurations, onboarding/offboarding, equipment moves, mobile device support and AV setup for conference rooms.

We require 3+ years of Windows 11/Office 365 experience, excellent communication, and the ability to work both independently and as part of a team.

Qualifications

• 3+ years of experience with Windows 11 and Office 365.
• Strong oral and written communication, organizational and time-management skills.
• Experience with hardware/software support, imaging, and user configurations.
• Experience with legal/document management or financial/review platforms is a plus.
• IT degree or related certifications preferred but not essential.

Responsibilities

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Hardware and software support, deployment/imaging, user configurations, onboarding/offboarding, equipment moves and installations, mobile device support, and AV setup in conference rooms.
• Participate in internal projects as assigned.

Skills

Windows 11

Office 365

Communication

Team player

Education

IT degree or related certification(s)

Tools

Document management systems

Financial applications

Review platforms

Hardware/Imaging tools

Job description

Qualified candidates should have a helpdesk/systems/technical support background and the ability to work in a fast-paced environment. EOE.

Responsibilities include but not limited to:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

Position Requirements:

• Excellent oral and written communication, organizational, time management and interpersonal skills a must.
• Must be able to work as part of a team, as well as independently.
• Minimum of3yearsexperience with Windows 11/Office 365.
• Familiarity or experience with legal applications, document management, financial applications,review platforms, or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred, but not essential.

Hybrid Hours:
Monday-Friday, 9:00am-5:00pm
Minimum 3 days a week in Uniondale office
2 days a week remotely
Rotating On-Call Schedule

Congenial fast-paced environment, competitive salary and benefits

Job Type: Full-time

The annualized salary range for this position is $55,000 to $65,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.