IT Support Specialist

Landing Point; Washington (District of Columbia); On-site; USD 48,000 - 55,000; Full time

Job summary

Landing Point, a prestigious international law firm with a strong global footprint, seeks an IT Support Specialist in Washington, DC to ensure seamless IT operations. You will deliver remote and deskside support for hardware and software, manage tickets, and provide white-glove service across regional offices.

The role requires hands-on experience with AV systems, collaboration tools (Webex, Cisco Jabber, BlueJeans), and proactive problem solving.

Qualifications

• 2-3 years in a client service driven help desk environment.
• Experience with AV conference rooms and equipment.
• Familiarity with collaboration tools like Webex, Cisco Jabber, and BlueJeans.
• Proficiency with Microsoft Office and Windows operating systems.
• Experience with remote device support and IP telephony.
• High school diploma; bachelor's degree or IT training preferred.

Responsibilities

• Provide remote and deskside help desk support for hardware and software.
• Troubleshoot and research problems, escalate when necessary.
• Create, escape, and close tickets on the Helpdesk platform.
• Deliver white glove service and schedule end-user appointments.
• Support AV conference rooms and collaborate with the NY Telecom Team.
• Assist with onboarding and offboarding processes.
• Assist training team with new hire and ongoing training.
• Participate in US regional afterhours support rotation.
• Travel as needed to assist other offices.

Skills

Client service

Help desk

AV equipment

Webex

Cisco Jabber

BlueJeans

MS Office

Windows OS

Remote support

IP telephony

Education

High School Diploma

Bachelor's degree preferred

Tools

AV equipment

Job description

Company Overview:

A prestigious international law firm with over 900 lawyers across 12 offices worldwide is seeking an IT Support Specialist to join their team. The role focuses on providing technical support and ensuring seamless IT operations within the firm.

Job Responsibilities:

• Provide remote and deskside help desk support for all hardware and software
• Troubleshoot and research problems, escalating when necessary
• Create, escape, and close tickets on the Helpdesk ticketing platform
• Deliver white glove service and schedule appointments with end-users
• Support AV conference rooms and collaborate with the NY Telecom Team
• Assist with onboarding and offboarding processes
• Assist the training team in delivering new hire and ongoing training
• Participate in US regional afterhours support rotation
• Travel as needed to assist other offices

Qualifications:

• At least 2-3 years of experience in a client service driven help desk environment
• Experience with audio visual equipment and supporting AV Conference Rooms
• Familiarity with collaboration tools like Webex, Cisco Jabber, and BlueJeans
• Proficiency in Microsoft Office suite and Windows operating systems
• Experience with remote device support and IP telephony
• Minimum High School Diploma; Bachelor's degree or IT-related vocational training preferred

Compensation:

Pay Rate: $35 - $40/hr