Technical Support Representative, U.S. Army - Flight School Next

Robinson Helicopter Company; Ozark (AL); On-site; USD 100,000 - 120,000; Full time

Job summary

Robinson Helicopter Company seeks an experienced Technical Support Representative to serve on-site with the U.S. Army Flight School Next program at Fort Rucker, AL.

You will embed with the M1 Team to troubleshoot, guide airworthiness, and liaise with RHC engineering to keep the FSN fleet mission-ready. Ideal candidates have A&P credentials, 10+ years in rotorcraft maintenance, and Robinson helicopter experience, with DoD customer exposure and strong communication skills.

Qualifications

• FAA Mechanic certificate with Airframe & Powerplant ratings.
• 10+ years of aircraft maintenance, technical support, or field service experience.
• Minimum 5 years experience maintaining Robinson helicopters strongly preferred.
• Current or previous Inspection Authorization (IA) or foreign equivalent preferred.
• Bachelor's degree in engineering, aviation maintenance, or related field a plus; equivalent experience may be considered.
• Demonstrated ability to troubleshoot airframe, powerplant, and integrated aircraft systems.
• Experience supporting DoD, Federal Government, or Aerospace customers preferred.
• Strong customer service and communication skills; ability to work with customer maintenance teams.
• Ability to work independently and in cross-functional teams in hangar/flight line environments.
• Proficient with MS Office, Jira, and Adobe Acrobat.
• Self-starter with strong organizational and risk management skills.
• Must be able to work onsite at Fort Rucker, with standard hours and potential overtime.
• Ability to travel as required.
• U.S. Citizenship required and possess current passport.

Responsibilities

• Provide hands-on technical support to FSN maintenance personnel for scheduled and unscheduled FSN fleet work.
• Troubleshoot and diagnose airframe, powerplant, and systems discrepancies to return aircraft to service.
• Provide airworthiness and maintenance guidance per RHC data and regulations.
• Escalate complex issues to Site Manager, Engineering, and Product support teams.
• Serve as the on-site technical contact for FSN maintenance.
• Support rapid resolution of Aircraft on Ground (AOG) events and unscheduled maintenance.
• Ensure aircraft remain serviceable to meet flight training schedules.
• Support maintenance readiness reviews and fleet health assessments.
• Advise on inspection findings, service bulletins, and mandatory maintenance actions.
• Recommend operational or maintenance changes to improve reliability and safety.
• Coordinate with Fleet Sustainment & Spares on parts.
• Monitor recurring discrepancies and seek continuous improvement opportunities.
• Ensure maintenance actions are documented per requirements.
• Record incidents, resolutions, and corrective actions in RHC systems.
• Prepare technical reports and status briefings for Site Manager.
• Support configuration management, airworthiness records, and compliance.
• Provide technical guidance and on-the-job mentoring to M1 Team personnel.
• Develop and deliver technical instruction and reference materials.
• Conduct technical demonstrations and workshops as needed.
• Coordinate with engineering, product support, supply chain, and Site Manager.
• Participate in technical reviews, root cause analysis, and corrective actions.

Skills

A&P certification

Robinson helicopters knowledge

Troubleshooting

Airframe & powerplant

DoD/government customer experience

Customer service & communication

MS Office/Jira/Adobe Acrobat

Onsite maintenance environment

Education

Bachelor's degree in engineering or aviation maintenance

Technical College / Associate degree may be considered

Tools

Microsoft Office

Atlassian Jira

Adobe Acrobat

Job description

Role Title: Technical Support Representative, U.S. Army - Flight School Next

Permanent Location: Fort Rucker, Alabama, embedded with the U.S. Army Flight School Next (FSN) M1 Team

Reporting To: Site Manager, U.S. Army - Flight School Next

Initial Hybrid Location (1st 6 Months): Robinson Helicopter Company Headquarters, Torrance, California.

Reporting To: VP, Customer Success

Travel: Permanent - Up to 25%, as required / 1st 6 Months - Up to 75%

Range: $100,000-$120,000 (Dependent on Experience and Qualifications)

Position Summary

The Technical Support Representative serves as Robinson Helicopter Company’s (RHC) on-site technical expert supporting the U.S. Army Flight School Next (FSN) program at Fort Rucker, Alabama. Embedded directly alongside the M1 Team maintenance personnel to assist with scheduled and unscheduled maintenance of the FSN fleet, providing hands‑on troubleshooting, airworthiness guidance, and technical liaison back to RHC engineering and product support to keep aircraft safe, serviceable, and mission ready.

The ideal candidate is an experienced rotary‑wing maintenance professional with strong Robinson helicopter knowledge, A&P credentials, and the ability to diagnose and assist the M1 Team to resolve complex maintenance issues in a fast‑paced flight training environment. This role will not operate with sign off authority of the M1 Team fleet, but will provide functional responsibility, maintenance education, train‑the‑trainer tasks, and appropriate assistance as needed.

Essential Job Functions

Maintenance & Technical Support

• Provide hands‑on technical support to M1 Team maintenance personnel for scheduled and unscheduled maintenance on the FSN fleet.
• Troubleshoot and diagnose airframe, powerplant, and systems discrepancies to return aircraft to service.
• Provide airworthiness and maintenance guidance in accordance with RHC technical data, maintenance manuals, and applicable regulations.
• Escalate complex technical issues to RHC Site Manager, Engineering, and Product support teams.

Aircraft Availability & Mission Readiness

• Serve as the RHC primary on‑site technical point of contact for FSN maintenance.
• Support rapid resolution of Aircraft on Ground (AOG) and unscheduled maintenance events.
• Ensure aircraft remain serviceable and available to meet the flight training schedule.
• Support maintenance readiness reviews and fleet health assessments.

Technical Guidance & Continuous Improvement

• Advise on inspection findings, service bulletins, and mandatory maintenance actions.
• Recommend operational or maintenance changes that improve reliability, cost of operation, and safety.
• Coordinate with the RHC Fleet Sustainment & Spares Coordinator on parts required to complete maintenance actions.
• Monitor recurring discrepancies and identify opportunities for continuous improvement.

Documentation & Reporting

• Ensure maintenance actions are accurately documented per RHC and program requirements.
• Record technical incidents, resolutions, and corrective actions in RHC systems.
• Prepare technical reports, status updates, and briefings for the RHC Site Manager.
• Support configuration management, airworthiness records, and compliance requirements.

Training & Knowledge Transfer

• Provide technical guidance and on‑the‑job mentoring to M1 Team maintenance personnel.
• Develop and deliver technical instruction, maintenance tips, and reference materials.
• Conduct technical demonstrations and workshops as needed.

Cross-Functional Collaboration

• Coordinate with RHC engineering, product support, supply chain, and the Site Manager.
• Participate in technical reviews, root cause analysis, and corrective action planning.
• Support fielding, induction, and sustainment activities at Fort Rucker.

Qualifications

Required Qualifications

• FAA Mechanic certificate with Airframe & Powerplant (A&P) ratings required.
• 10+ years of aircraft maintenance, technical support, or field service experience.
• Minimum 5 years experience maintaining Robinson helicopters strongly preferred.
• Current or previous Inspection Authorization (IA), or foreign equivalent, preferred.
• Bachelor's degree in engineering, aviation maintenance, or related field a plus; equivalent experience and Technical College / Associate degrees may be considered.
• Demonstrated ability to troubleshoot airframe, powerplant, and integrated aircraft systems.
• Experience supporting Department of Defense, Federal Government, or Aerospace customers preferred.
• Strong customer service and communication skills, with the ability to work directly alongside customer maintenance teams.
• Ability to work independently and within a cross-functional team in a hangar and flight line environment.
• Demonstrated strong and effective verbal, written, and interpersonal communication skills.
• Proficient with Microsoft Office, Atlassian Jira, and Adobe Acrobat software suites.
• Self-starter requiring minimal supervision, with strong organization and risk management skills.
• Must be able to work onsite at Fort Rucker, including hangar and flight line environments. Work hours are assigned by business needs Monday through Friday; occasional weekend work may be required based on maintenance and operational demand.
• Ability to travel as required.
• U.S. Citizenship required.
• Possess current passport.