RETAIL COMPUTER TECHNICIAN

Micro Center; Mayfield Heights (OH); On-site; USD 20,664,000 - 48,216,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Flexible Schedules

Employee Discount

Tuition Reimbursement

Paid Time Off

401K Plan

Job summary

Micro Center in Mayfield Heights, OH is seeking Retail Computer Technicians to assist customers at the service counter and diagnose a variety of computer devices in the shop. You will spend time guiding customers through service options to drive repeat business and also participate in repair work.

The role offers base pay starting at $15/hour with incentives to raise hourly rates to $18–$35 plus SPIFFs; certifications are preferred and ongoing training is provided in a fast-paced electronics

Qualifications

• High School diploma or equivalent; 1 year related computer service repair or technical customer service experience preferred.
• CompTIA A+ certification or Apple ACMT/ACiT certifications, or ability to certify within 90 days of hire.
• Excellent communication & interpersonal skills; ability to multitask and adjust priorities.
• Physical requirement: lift up to 50 lbs.; shift include mornings, nights, weekends and holidays.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers and related products.
• Recommend service solutions: data backups, antivirus, extended warranties, support subscriptions.
• Identify and document hardware failures or software problems on desktops, laptops, mobiles, TVs, monitors.
• Assemble custom computers with the BYO sales team.

Skills

Customer service

Troubleshooting

Communication

Education

High School diploma

CompTIA A+ certification

Apple ACMT/ACiT certifications

Job description

Mayfield Heights
Mayfield Hts, OH 44124, USA

Description

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.

We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS, starting at $15/hour base pay with productivity incentives to increase hourly rates up to $18-$35 + SPIFFs. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.

• Provide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the store
• Recommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptions
• Identify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitors
• Assemble custom computers sold by our expert build-your-own (BYO) sales team
• Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologies
• Maintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked
• Provide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis

EDUCATION & EXPERIENCE:

• High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferred
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirable
• Excellent communication & interpersonal skills combined with ability to multi-task and adjust priorities
• Physical requirements: lift up to 50 lbs., stand for prolonged periods of time
• Shifts include hours before and after the store is open to the public and may also include mornings, nights, weekends and holidays

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coverage for Regular Full-Time Associates
• Flexible Schedules & Excellent Pay
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with company match

Micro Centeris a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their personal growth and careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.