TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)

MCI; Killeen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, vision coverage

Competitive salary

Career growth opportunities

Paid training opportunities

Job summary

MCI is seeking Customer Service Representatives in Killeen, TX to provide exceptional inbound customer support for various sectors. This role includes troubleshooting inquiries and assisting customers in a fast-paced environment.

Ideal candidates will have a high school diploma, strong interpersonal skills, and reliable attendance. Competitive starting salaries and diverse benefits are offered, promoting career growth and work-life balance.

Qualifications

• Must be at least 18 years old.
• Typing speed of 20 words per minute or higher.
• Reliable attendance and punctuality are necessary.
• Strong conflict resolution and customer service skills.

Responsibilities

• Resolve customer issues efficiently and effectively.
• Utilize technology for account management tasks.
• Represent partner brands and assist customers with inquiries.
• Ensure first-call resolution through effective problem solving.

Skills

Organizational skills

Written communication

Oral communication

Problem-solving

Customer-service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows

Job description

Position Overview

Killeen, TX – MCI is a leading BPO company providing customer service solutions. We are looking for Customer Service Representatives to support inbound customer service, help desk, and back‑office processing for commercial and public sector roles. In this role you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product and process questions, and represent major brands. Schedule varies by site and program. The position offers training and advancement opportunities.

Key Responsibilities

• Listen to and resolve customer issues efficiently.
• Utilize systems and technology for account management tasks.
• Represent partner brands as a brand ambassador.
• Analyze and troubleshoot products and processes when interacting with customers.
• Escalate to next level support when needed.
• Ensure first‑call resolution through effective problem solving and call handling.

Candidate Qualifications

• Minimum 18 years old.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Typing speed ≥20 words per minute.
• Basic knowledge of Microsoft Office (Excel, PowerPoint, Word, Outlook) and Windows.
• Reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong conflict resolution, problem‑solving, negotiation, and customer‑service orientation.
• Multitasking, focus, self‑management, and teamwork.
• Ability to thrive in a fast‑paced, changing environment.
• Excellent interpersonal skills and ability to build relationships.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit to Level II background and/or security investigation with fingerprint.
• Must be willing to submit to drug screening.

Compensation & Benefits

• Competitive starting salary based on experience.
• Paid Time Off and paid holidays.
• Incentives and rewards with cash bonuses.
• Health, dental, vision coverage (full‑time, 60 days).
• Retirement savings plans where available.
• Disability and life insurance.
• Supplemental insurance for accident/critical illness.
• Career growth opportunities through internal promotion.
• Paid training and learning opportunities.
• Collaborative, casual dress environment.

Physical Requirements

Requires long periods seated/standing with computer and telephone headset; occasional light lifting up to 40 pounds.

Reasonable Accommodation

Consistent with ADA, MCI provides reasonable accommodations upon request.

Diversity and Equality

All employment decisions are based solely on merit and qualifications. MCI maintains a discrimination‑free workplace and is committed to diversity, equity, and inclusion.