Full-Time Customer Service Representative

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Job summary

Valor Intelligent Processing in Dallas, Texas, is seeking Customer Service Representatives to provide inbound support, help desk assistance, and technical troubleshooting. This entry-level role offers paid training and an opportunity to build a meaningful career.

Ideal candidates should possess strong communication skills, a customer-first mindset, and the ability to work dependably in a fast-paced environment. Compensation ranges from USD 13.10 to USD 17.25 per hour, with additional benefits available.

Qualifications

• 18+ years old with a high school diploma or equivalent.
• Strong English communication skills (oral and written).
• Reliable wired high‑speed internet (20 Mbps+ download).
• Highly reliable, punctual, and motivated with a strong work ethic.

Responsibilities

• Manage inbound and outbound customer contacts in a courteous manner.
• Listen actively to customer concerns and provide accurate solutions.
• Troubleshoot customer issues and strive for first‑call resolution.
• Attend training sessions and stay updated on program changes.

Skills

Strong English communication skills

Typing speed of 20+ WPM

Excellent organization and problem-solving skills

Customer-first mindset

Ability to multi-task and self-manage

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows PC applications

Job description

POSITION OVERVIEW

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We’re looking for Customer Service Representatives to join our team and provide inbound support, help desk assistance, technical troubleshooting, and back‑office processing for both commercial and public sector clients.

In this role, you’ll handle inbound inquiries, resolve product and process‑related questions, troubleshoot basic technical issues, and professionally represent some of the world’s most recognizable brands.

This is an entry‑level position with paid training, perfect for candidates who are dependable, eager to learn, and passionate about delivering exceptional customer experiences.

POSITION RESPONSIBILITIES

• Manage inbound and outbound customer contacts in a courteous, professional, and timely manner
• Listen actively to customer concerns, identify needs, and provide accurate solutions
• Research internal systems to locate information; collaborate with other teams as needed
• Accurately document and process claims, inquiries, and updates in company systems
• Follow scripts, policies, and procedures while maintaining professionalism and empathy
• Troubleshoot customer issues and strive for first‑call resolution
• Escalate unresolved or complex issues to the appropriate staff or managers
• Protect customer confidentiality and handle sensitive data responsibly
• Attend training sessions, stay updated on program changes, and maintain product knowledge
• Meet attendance, reliability, and performance standards consistently

CANDIDATE QUALIFICATIONS

Required

• 18+ years old with a high school diploma or equivalent
• Strong English communication skills (oral and written)
• Typing speed of 20+ WPM with accuracy
• Experience with data entry, Windows PC applications, and Microsoft Office Suite
• Reliable wired high‑speed internet (20 Mbps+ download)
• Highly reliable, punctual, and motivated with a strong work ethic
• Excellent organization, problem‑solving, and conflict resolution skills
• Customer‑first mindset: empathetic, patient, and responsive
• Ability to multi‑task, self‑manage, and stay focused in a fast‑paced environment
• Team‑oriented with strong interpersonal skills

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, inside sales, back‑office support, chat, or administrative roles
• Prior state or federal work experience
• Previous contact center experience

COMPENSATION DETAILS

Starting compensation ranges from USD 13.10 to USD 17.25 per hour, based on experience. MCI offers a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short‑term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal‑opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DISCLAIMER

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.