Technical Support Representative

TEKsystems; United States; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax + ROt

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems is seeking a Technical Support Rep for a contract-to-hire role based in Round Rock, TX. The candidate will open, dispatch and maintain service work orders within SLA requirements and communicate effectively with customers and subcontractors.

Strong Excel and Outlook skills are required, along with mature customer service abilities. This onsite position offers opportunities to learn and grow within the company.

Qualifications

• Mature customer service skills and strong written and verbal communication.
• Willingness to learn and grow with the company.
• Ability to enter and dispatch service work orders.
• Proficient with Excel and Outlook.
• Ability to manage multiple tasks under SLA requirements.

Responsibilities

• Enter and dispatch work orders.
• Ensure work orders are received by subcontractors.
• Verify scheduled time and date of the work.
• Enter accurate notes in system of correspondence with customers and subcontractors.
• Answer all incoming calls or requests.
• Close all service calls in the system when work is complete.
• Update customer web portals.
• Maintain dashboard and SLA requirements.

Skills

Help desk

Help desk support

Technical support

Customer service

Customer support

Call center support

Tools

Google Gmail/Apps

Google Earth

Microsoft Excel

PDF creation (Bluebeam/Adobe)

Financial software

Cloud-based tracking software

Job description

Description

As a Technical Support Rep you will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.

A Technical Support Rep will:

• Enter and dispatch work orders
• Ensure that work orders have been received by subcontractors
• Verify the scheduled time and date of the work
• Enter accurate and complete notes in the system of correspondence with customers and subcontractors
• Act on all incoming phone calls
• Closing all service calls in the system when work is complete
• Update customer web based portals
• Effectively manage the dashboard and maintain customer as well as SLA requirements

Skills

Help desk, Help desk support, Technical support, Customer service, Customer support, Call center support

Top Skills Details

Help desk,Help desk support,Technical support,Customer service,Customer support,Call center support

Additional Skills & Qualifications

• Thrive and adapt to a fast-paced dynamic environment.
• Maintain a strong ability to manage and complete projects under tight deadlines.
• Possess professional written and oral communication skills.
• Maintain an ability to see the larger picture.
• Retain a positive attitude with open, respectful communication.

TECHNICAL SKILLS

• Proficient in Google Gmail. Google Apps, & Google Earth
• Proficient in Microsoft Excel
• Proficient in PDF creation and manipulation software (Bluebeam, Adobe)
• Familiarity with financial software
• Familiarity with cloud-based tracking software platforms

Job Type & Location

This is a Contract to Hire position based out of Round Rock, TX.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms.

If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Round Rock,TX.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.