Technical Support & Repair Specialist

Jobtailor; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a motivated Customer Support specialist to handle repair returns and provide technical assistance. You will communicate with customers via email and phone, troubleshoot electrical and mechanical issues, and coordinate repair parts and estimates to support internal teams.

The role emphasizes clear communication, timely problem-solving, and collaboration with other departments to ensure smooth repair workflows.

Qualifications

• High school diploma required; bachelor's degree preferred.
• 2+ years of customer support experience a plus.
• Prior electrical and mechanical experience is advantageous.

Responsibilities

• Repair products returned by customers including packaging tools and equipment.
• Provide technical support via email and phone to prevent unnecessary returns.
• Coordinate parts and estimates for repairs and support internal departments.

Skills

Customer Support Experience

Electrical Experience

Mechanical Experience

Technical Support

Repair Coordination

Education

High School Diploma

Bachelor's Degree Preferred

Tools

Repair Techniques

Electrical Skills

Mechanical Skills

Problem-Solving

Estimation Coordination

Job description

Jobtailor is seeking a motivated Customer Support specialist to handle repair returns and provide technical assistance. You will communicate with customers via email and phone, troubleshoot electrical and mechanical issues, and coordinate repair parts and estimates to support internal teams.

The role emphasizes clear communication, timely problem-solving, and collaboration with other departments to ensure smooth repair workflows.