Technical Support Operator

Konsus, Inc. (Superside); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical Support Operator to provide customer support remotely. The role involves troubleshooting various technical issues related to email delivery and web hosting applications, ensuring high customer satisfaction. Candidates should possess strong Linux knowledge and familiarity with control panels like cPanel. This position offers the opportunity to work in a dynamic environment with a focus on excellence in customer service.

Qualifications

• Strong knowledge of Linux and web hosting applications.
• Experience with email protocols and MySQL commands.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Provide customer support via a 24/7 helpdesk.
• Troubleshoot issues related to web hosting and DNS.
• Ensure customer satisfaction by resolving issues efficiently.

Skills

Linux

Email protocols (POP3/IMAP/SMTP)

Multitasking

Tools

cPanel

Plesk

DirectAdmin

Job description

A company is looking for a Technical Support Operator - Remote.

Key Responsibilities

• Provide customer support via a 24/7 helpdesk
• Troubleshoot issues related to email delivery, cPanel, Plesk, DirectAdmin, DNS, FTP, SSL, and Apache
• Ensure customer satisfaction by exceeding expectations and resolving issues efficiently

Required Qualifications

• Strong knowledge of Linux and web hosting applications
• Familiarity with control panels such as cPanel/WHM, Plesk, or DirectAdmin
• Experience with email protocols (POP3/IMAP/SMTP) and MySQL commands
• Ability to work under pressure and multitask effectively
• Basic knowledge of programming languages like PHP, Python, Perl, or Ruby on Rails is a bonus