Remote Assistance Operator

HireArt; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

HireArt is seeking a Remote Assistance Operator in Austin, TX to ensure the safety and reliability of autonomous vehicles. The role includes active monitoring and decision-making, with expectations for strong attention to detail and technical support experience. Ideal candidates will have a basic understanding of autonomous vehicle systems and a willingness to learn.

Benefits

Pre-tax commuter benefits

Employer-subsidized healthcare

Flexible spending account

Disability and life insurance coverage

401k package

Qualifications

• Experience in technical support, dispatch, or operations.
• Strong decision-making skills under pressure.
• High attention to detail and disciplined documentation.

Responsibilities

• Monitor an assigned vehicle using the RC interface and camera feeds.
• Log interventions and key observations in real time.
• Participate in RCA sessions and contribute to the knowledge base.

Skills

Decision-making

Attention to detail

Tools

Geolocation tools

Remote Command (RC) interfaces

Job description

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Expected compensation: 24.00 - 28.00 USD Per Hour

HireArt is helping our client hire Remote Assistance Operators to provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.

This role is critical to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer.

The ideal candidate will have experience in technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. This person will also have a basic understanding of autonomous vehicle systems or a strong willingness to learn.

As a Remote Assistance Operator, You'll

• Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds.
• Proactively intervene when necessary using system tools.
• Log all interventions and key observations in real time (Notion/Google Sheets).
• Conduct post-trip reviews and flag any anomalies.
• Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base.
• Track and report operational metrics.
• Ensure a clean shift handoff by communicating key context to the incoming Shift Lead.
  
  

Requirements

• Experience in technical support, dispatch, or operations (e.g., IT, transportation, etc.)
• Strong decision-making skills under pressure
• High attention to detail and disciplined documentation practices
• Basic understanding of autonomous vehicle systems or a strong willingness to learn
  
  

Preferred Experience

• Experience with geolocation tools or Remote Command (RC) interfaces
• Familiarity with perception and planning concepts in autonomous systems
• Skills in log analysis or working with event data
  
  

Working Conditions

• On-site work from the Remote Operations Center in Austin, TX
• Rotating shifts, including weekends
• Availability for both morning and evening shifts required (schedule flexibility preferred)
  
  

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized Healthcare Benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package
  
  

Commitment: This is a full-time, ongoing contract position staffed via HireArt. It will be onsite and available to candidates local to the Austin, TX area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Technology, Information and Internet

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