Business Technical Support Professional

Humana Inc; Montana; Remote; USD 59,000 - 81,000; Full time

Job summary

Humana Inc is looking for a Business Technical Support Professional to analyze compliance-related data and improve business processes. This remote position offers a competitive salary with potential bonuses, and candidates must have a Bachelor's degree along with technical proficiency in SQL and Excel. The role emphasizes decision-making, problem-solving, and the ability to handle complex datasets while working independently.

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Qualifications

• Up to 5 years of technical experience/proficiency with SQL.
• Experience working with large amounts of data.
• Strong problem-solving skills.

Responsibilities

• Analyze and interpret compliance regulations to ensure adherence.
• Run existing business processes with various technologies.
• Research compliance information for audit activities.

Skills

SQL

Excel

Data Analysis

Attention to Detail

Problem Solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

SQL Server

Snowflake

Job description

Become a part of our caring community and help us put health first

The Business Technical Support Professional provides support for handling and analyzing data that pertains to the compliance of Humana producers. The Business Technical Support Professional will work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Business Technical Support Professional will work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action. Following is a list of some of the responsibilities:

• Run existing business processes with various types of technology
• Evaluate existing business processes to determine issues and improvements
• Analyze and interpret Center for Medicare and Medicaid Services and Department of Insurance regulations to establish required appointment fees for producers to ensure we are compliant when solicitation and selling of our products occur.
• Make decisions regarding own work methods, occasionally in ambiguous situations, and require minimal direction.
• Research and analyze compliance information necessary to support internal and external audit activity.
• Act as "Go To" person for resolution of issues relating to compliance business processes.
• Multitask by organizing workload and juggling various smaller projects.
• Perform analysis with an emphasis on control and prevention.
• Assist in problem solving and process improvement activities.
• Exercise independent judgment and decision making on complex issues regarding job duties and related tasks and work under minimal supervision.
• Engage with the commissions, compliance, and financial reporting teams to develop, implement, and maintain processes that can handle significant volumes of data.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree or equivalent experience
• Up to 5 years of technical experience/proficiency with SQL, (write queries from scratch to extract data from tables)
• Strong proficiency with Excel (vlookups, pivots, etc) & Access
• 1or more years reporting experience
• Experience working with large amounts of data/data sets
• Comprehensive knowledge of all Microsoft Office applications
• Strong attention to detail and investigative skills
• Ability to partner with peers to review needs and possible solutions
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences and information technology
• Strong problem solving skills
• Must havea growth mindset with regards to new technologies and processes

Preferred Qualifications

• Financial analysis experience
• SQL Server, including SSIS
• Experience with Snowflake
• Experience with Insurance data
• Experience with Healthcare data
• Experience working in multiple systems at a time
• Experience working with SSMS
• Experience with an object-oriented coding language

Additional Information:

Location is Remote Nationwide. Must be able to work CST/EST hours.

You must be authorized to work in the US without Humana sponsorship as Humana does not provide work visa sponsorship for this role.

HireVue Statement

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Social Security Task:

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [e-mail] with instructions to add the information into the application at Humana’s secure website.

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$59,300 - $80,900 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 07-03-2025

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.