Technical Support Operator - Remote Opportunities

Primary Services; Houston (TX); Remote; USD 40,000 - 80,000; Full time

Job summary

An exciting opportunity awaits as a Technical Support Operator in the solar energy sector! This remote role allows you to work flexibly while providing essential troubleshooting and support for solar energy systems. Join a forward-thinking company that values career growth and offers the potential for advancement into training or leadership roles. You'll be part of a dynamic team, ensuring customer satisfaction and the efficient resolution of technical issues. If you're organized, detail-oriented, and passionate about renewable energy, this position is perfect for you!

Benefits

Remote work flexibility

Equipment provided

Career growth opportunities

Qualifications

• Experience in tech support or troubleshooting, preferably in renewable energy.
• Ability to measure watts and understand electrical systems.

Responsibilities

• Provide technical troubleshooting support to customers over the phone.
• Collaborate with Tier 2 and Tier 3 technicians for complex escalations.

Skills

Technical troubleshooting

Customer support

Electrical systems understanding

Bilingual in Spanish

Education

Associate’s degree

Science degree

Technical school background

Tools

ClickUp

PerformYard

Job description

Technical Support Operator - Remote Opportunities

Enjoy remote work flexibility with equipment provided, and the potential for career growth in a rapidly expanding company. This is your chance to join a dynamic team in the solar energy industry.

Primary Services is excited to announce the role of Technical Support Operator for our client, a growing company in the renewable energy sector. This remote position offers the opportunity to provide technical troubleshooting and support for solar energy systems while gaining hands-on experience in a fast-paced, forward-thinking environment. The role comes with the potential for career advancement, whether you want to move into training, tech support leadership, or other roles as the company scales.

Responsibilities:

1. Provide technical troubleshooting and diagnostics support to customers over the phone.
2. Assist customers in verifying components of solar systems using homeowner checklists.
3. Use tools like ClickUp and PerformYard for task management and issue tracking.
4. Collaborate with Tier 2 and Tier 3 technicians for complex technical escalations.
5. Maintain accurate service documentation and records of customer interactions.
6. Ensure the timely and efficient resolution of technical malfunctions for solar energy systems.

Qualifications:

1. Previous experience in tech support or troubleshooting, preferably in the renewable energy or solar industry.
2. Ability to measure watts and a solid understanding of electrical systems.
3. Associate’s degree, science degree, or technical school background preferred.
4. Bilingual in Spanish is a plus for enhanced customer support.
5. Availability to work 4 pm – 12 am shifts.
6. Organized, detail-oriented, and capable of working independently with minimal supervision.