Technical Support Officer

Citizens Advice BANES

Indiana (PA)

On-site

USD 42,000 - 54,000

Full time

14 days+

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Job summary

Citizens Advice BANES is seeking a role focused on providing technical debt advice support across telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.

The role emphasizes raising the quality and effectiveness of advice under quality assurance requirements and performing file reviews to support debt caseworkers with feedback and coaching.

Qualifications

To provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.
To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements.
To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching.

Responsibilities

To provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.
To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements.
To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching.

Job description

To provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers.

To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements.

To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching.

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