Admin Support Advisor - FTC

Mobilize Financial Services; Hilton Head Island (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Mobilize Financial Services in Hilton Head Island, SC, is seeking a Credit Operations Support Advisor to handle dealer inquiries and provide essential administrative support to Credit Analysts and Financial Crime Analysts.

You will help ensure service standards, regulatory compliance, and fraud prevention while maintaining high call quality and collaborative, cross‑functional teamwork.

Strong numeracy, an excellent telephone manner, and proactive communication are required to thrive in this role.

Qualifications

• Attention to detail and numeracy required.
• Excellent telephone manner and communication skills.
• Strong written and verbal communication.

Responsibilities

• Respond to dealer enquiries promptly, professionally, and courteously, ensuring a high standard of service at all times
• Provide administrative and operational support to Credit Analysts, including activities such as Appeals and Open Banking processes
• Ensure all proposal copy requests are completed in line with agreed processes, procedures, and Service Quality Commitments
• Maintain call quality standards in line with defined expectations and call monitoring requirements
• Support the achievement of departmental Service Quality Commitments (SQCs) and Key Performance Indicators (KPIs), while consistently delivering high service standards
• Work collaboratively across Credit Operations and the wider business to support colleagues and shared objectives
• Ensure ongoing compliance with all relevant legislation, including the Consumer Credit Act, Money Laundering Regulations, Data Protection Act, and the FLA Code of Practice
• Maintain up-to‑date knowledge of RCI products, services, and processes
• Actively support fraud prevention measures and protect the business from financial and reputational risk

Skills

Eye for detail

Numeracy

Telephone manners

Written communication

Team player

Proactive attitude

Computer literacy

Problem solving

Job description

The Credit Operations Support Advisor will demonstrate strong problem‑solving and excellent telephone skills, acting as a proactive and professional point of contact between MFS and the Dealer/Broker Network. The role provides essential administrative and operational support to Credit Analysts and Financial Crime Analysts, contributing to the efficient delivery of credit operations and service standards.

Responsibilities

• Respond to dealer enquiries promptly, professionally, and courteously, ensuring a high standard of service at all times
• Provide administrative and operational support to Credit Analysts, including activities such as Appeals and Open Banking processes
• Ensure all proposal copy requests are completed in line with agreed processes, procedures, and Service Quality Commitments
• Maintain call quality standards in line with defined expectations and call monitoring requirements
• Support the achievement of departmental Service Quality Commitments (SQCs) and Key Performance Indicators (KPIs), while consistently delivering high service standards
• Work collaboratively across Credit Operations and the wider business to support colleagues and shared objectives
• Ensure ongoing compliance with all relevant legislation, including the Consumer Credit Act, Money Laundering Regulations, Data Protection Act, and the FLA Code of Practice
• Maintain up-to‑date knowledge of RCI products, services, and processes
• Actively support fraud prevention measures and protect the business from financial and reputational risk

Knowledge And Skills

• Eye for detail & Good standard of numeracy
• Excellent telephone manner and communication skills
• Effective written / verbal communication skills
• Team Player
• Pro‑active attitude
• Computer literate
• Problem solving