Customer Services Advisor

Balfour Beatty plc; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Smart working

25 days annual leave

Family friendly policies

Pension plan

Job summary

Balfour Beatty plc is seeking a Training Administration role to support the Joint venture Training Team in delivering cost-efficient training services for managers and staff. You will handle attendance, records, and coordination with providers to ensure compliance and timely delivery of training.

The role involves maintaining training databases, updating delegates’ files, and assisting with reporting. A focus on accuracy and proactive communication across departments is essential.

Qualifications

• Intermediate working knowledge of MS Word and Excel.
• Strong attention to detail and accuracy in records management.
• Ability to communicate effectively with colleagues at all levels.

Responsibilities

• Provide effective and timely administration in support of training activities.
• Ensure training is booked and delivered by L&D administrators.
• Raising POs, receipting orders and resolving invoice queries.
• Coordinate and administer CITB levy/claim with BB.
• Liaise with internal and external Training Providers.
• Update and maintain training records and databases.

Skills

Attention to detail

Ability to communicate at all levels

Tools

MS Word

MS Excel

Job description

About the role

In this role, you will provide a cost-effective training service to managers and staff to ensure that all employees have the necessary skills and certificates to carry out their roles. You will be motivated as a team member to attain various objectives, to be able to complete reasonable tasks for training, motivating employees to attend training and gain competencies. You will need to work with all Departments making the necessary arrangements for the delegates to attend training, to keep all records updated to help them obtain full compliancy. You will be required to update delegates personal files with qualification copies.

What you'll be doing

• To work as part of the Joint venture Training Team providing effective and timely administration in support of the training activities.
• To ensure that the L&D administrators efficiently and effectively ensure that the relevant training is booked and delivered.
• To complete all personal training as appropriate and required.
• Raising PO’s, receipting orders and resolving invoice queries.
• Co-ordinate and administer CITB levy/claim with BB.
• Liaise with internal and external Training Providers.
• Book training venues when required.
• Update, develop and maintain accurate and comprehensive training records.
• Develop as a primary user for administering/managing the Training Database Records.
• Extract, consolidate and manipulate learning and development data for regular reports and on request.
• Be able to respond to other Training Department requirements.
• Monitor qualification expiry dates to ensure that renewals take place in good time.
• Continue to develop and improve current systems to ensure ongoing compliance on qualifications, to meet industry standards/regulations.
• Live the Connect Plus Services Values.
• Ensure a relentless focus on Zero Harm.
• Support the delivery of the business’ Sustainability activities.
• Ad hoc project work as required.

Who we're looking for

The following qualities/experience are essential:

• Intermediate working knowledge of MS Word and Excel
• Attention to detail.
• Ability to communicate at all levels.

The following qualities/experience are desirable:

• The ability to adjust to accommodate different situations.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion.

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/.

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at [e-mail].