Technical Support Manager - Data Telemetry SaaS

Cribl; Montgomery (AL); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical team on the forefront of data telemetry solutions. You will mentor engineers, manage customer escalations, and ensure accurate SLA and CSAT outcomes while collaborating with customers and product teams.

The role emphasizes strong communication, deep data management understanding, and hands-on leadership. Cribl offers a competitive USD salary, benefits, and a remote-first culture in the US.

Qualifications

• 3+ years leading a highly technical team.
• 10+ years in customer-facing roles.
• Strong written and verbal communication.
• Deep understanding of data management and telemetry.

Responsibilities

• Lead and mentor a team of technical engineers to deliver high-quality support.
• Manage customer support escalations and ensure timely resolutions.
• Review cases and metrics to drive departmental success.
• Partner with customers and engineers to advocate and improve Cribl products.
• Develop and refine processes to support SLA and CSAT targets.
• Grow technical knowledge of Cribl offerings and positioning.

Skills

Leadership

Mentoring

Customer-facing

Communication

Big data

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical team on the forefront of data telemetry solutions. You will mentor engineers, manage customer escalations, and ensure accurate SLA and CSAT outcomes while collaborating with customers and product teams.

The role emphasizes strong communication, deep data management understanding, and hands-on leadership. Cribl offers a competitive USD salary, benefits, and a remote-first culture in the US.