Remote Technical Support Manager, Data Telemetry Platform

Cribl; Bismarck (ND); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer success and deep knowledge of data management systems. You will guide Cribl's interactions with customers and lift up team members through mentoring and coaching.

This role requires strong leadership, technical acumen, and excellent communication, including on-call duties. The team champions best practices and SLA adherence in a remote-first culture.

Qualifications

• 3+ years leading a technical team in a high-availability environment.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA's, CSAT and other guiding metrics.
• This position will require stand-by, on-call, or off-hours duties.

Skills

Leadership

Mentoring

Communication

Customer-facing

Data concepts

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer success and deep knowledge of data management systems. You will guide Cribl's interactions with customers and lift up team members through mentoring and coaching.

This role requires strong leadership, technical acumen, and excellent communication, including on-call duties. The team champions best practices and SLA adherence in a remote-first culture.