Technical Support Manager - Data Telemetry Leader

Cribl; Saint Paul (MN); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer success and deep knowledge of data management solutions. You will mentor engineers, review cases and metrics, and ensure SLA and CSAT targets are met while staying on-call as needed.

You'll work with customers across industries, advocating for Cribl products and building scalable support processes. The role requires strong communication skills and a passion for helping teams achieve their goals in

Qualifications

• 3+ years as a leader of a highly technical team.
• 10+ years in customer-facing roles.
• Strong written and verbal communication skills.
• Deep understanding of data management and big data concepts.
• Ability to mentor and coach engineers to success.

Responsibilities

• Manage an industry-leading technical support team.
• Oversee customer support escalations and SLA adherence.
• Review cases, metrics, and CSAT to drive success.
• Mentor engineers and promote knowledge sharing.
• Develop and refine support processes and procedures.

Skills

Leadership

Mentoring engineers

Strong communication

Customer facing

Big data knowledge

Job description

Cribl is seeking a Technical Support Manager to lead a specialized support team focused on customer success and deep knowledge of data management solutions. You will mentor engineers, review cases and metrics, and ensure SLA and CSAT targets are met while staying on-call as needed.

You'll work with customers across industries, advocating for Cribl products and building scalable support processes. The role requires strong communication skills and a passion for helping teams achieve their goals in