Remote Technical Support Manager, Data Telemetry

Cribl; Jackson (MS); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Life insurance

Paid holidays

Paid time off

401(k)

Equity

Job summary

Cribl seeks a Technical Support Manager to lead a highly technical support team focused on customer success. You will guide engineers, manage escalations, and improve processes while staying hands-on with Cribl products and data solutions.

The role requires strong leadership, deep technical knowledge, and excellent communication to drive CSAT and SLA targets, with on-call duties as needed in a remote-first environment.

Qualifications

• Proven ability to be a powerful leader; mentoring and guiding technical engineers.
• Strong technical skills to mentor engineers and guide customers to a solution.
• Strong written and verbal communication skills.
• Proven success with encouraging knowledge sharing internally and externally.
• 10 years' experience in customer facing roles.

Responsibilities

• Manage an industry leading team.
• Manage Customer Support Escalations and be the calm voice of reason amongst the chaos.
• Review Cases, Metrics, Statistics to ensure departmental success.
• Mentoring and coaching to drive Engineers to their best success.
• Participate and be an advocate of Customers and Engineers.
• Create, maintain, enhance Processes and Procedures.
• Build your technical knowledge in Cribl products and how to position them.
• Ensure team success to SLA's, CSAT and other guiding metrics.
• This position will require stand-by, on-call, or off-hours duties.

Skills

Leadership

Mentoring

Technical skills

Communication

Knowledge sharing

Goal orientation

Customer facing

Big data

Tools

Cribl

Splunk

Elastic

Kafka

Kinesis

AWS

Azure

GCP

Job description

Cribl seeks a Technical Support Manager to lead a highly technical support team focused on customer success. You will guide engineers, manage escalations, and improve processes while staying hands-on with Cribl products and data solutions.

The role requires strong leadership, deep technical knowledge, and excellent communication to drive CSAT and SLA targets, with on-call duties as needed in a remote-first environment.