Technical Support Manager - Data Telemetry & AI Platform

Cribl; Nashville (TN); Remote; USD 116,000 - 181,000; Full time

Benefits offered by this job

Health

Dental

Vision

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success and Cribl product expertise. You will mentor engineers, manage escalations, and drive metrics to improve CSAT and SLA adherence.

The role involves on-call duties and collaboration with Customers and Engineers to deliver high-quality software support, with a comprehensive benefits package and a competitive base salary.

Qualifications

• Minimum 3 years of leadership of a highly technical team.
• Strong written and verbal communication skills.
• Proven ability to mentor engineers and guide customers to solutions.

Responsibilities

• Manage an industry leading team.
• Review cases, metrics, and statistics to ensure departmental success.
• Mentor and coach engineers to drive their best performance.
• Advocate for customers and engineers and maintain high CSAT/SLAs.
• Be on-call/off-hours as required.
• Develop and refine processes and procedures.

Skills

Leadership

Mentoring

Technical communication

Customer-facing

Big data

Job description

Cribl is seeking a Technical Support Manager to lead a highly technical support team focused on customer success and Cribl product expertise. You will mentor engineers, manage escalations, and drive metrics to improve CSAT and SLA adherence.

The role involves on-call duties and collaboration with Customers and Engineers to deliver high-quality software support, with a comprehensive benefits package and a competitive base salary.