Technical Support Lead Optical Instrumentation

Ocean Optics; Orlando, Northern (FL, KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health benefits

Career development

Halma network access

Job summary

Ocean Optics seeks a Technical Support Supervisor to lead the technical support team, driving world-class service and continuous improvement. You will mentor staff, partner with Engineering, Product, Sales, and Operations, and own issue resolution from start to finish, ensuring customers derive maximum value from our spectroscopy products.

The role emphasizes leadership, coaching, and process optimization in a fast-paced environment, with extensive collaboration across global teams and strong

Qualifications

• Strong troubleshooting capabilities across hardware, software, firmware, and system integration issues.
• Excellent written, verbal, and technical presentation skills.
• Experience with CRM and support systems such as Salesforce, HubSpot, or equivalent.

Responsibilities

• Deliver world-class technical support enabling customers to maximize product value.
• Own customer inquiries from initial contact through resolution with timely communication.
• Research, troubleshoot, diagnose, and resolve advanced technical issues.

Skills

Troubleshooting

Customer focus

Cross-functional collaboration

English fluency

Communication

Coaching

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Job description

Ocean Optics seeks a Technical Support Supervisor to lead the technical support team, driving world-class service and continuous improvement. You will mentor staff, partner with Engineering, Product, Sales, and Operations, and own issue resolution from start to finish, ensuring customers derive maximum value from our spectroscopy products.

The role emphasizes leadership, coaching, and process optimization in a fast-paced environment, with extensive collaboration across global teams and strong