Technical Support Supervisor - Lead Optical Support

Halma p.l.c; Orlando, Northern (FL, KY); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Ocean Optics in Orlando is seeking a Technical Support Supervisor to lead a fast‑paced team delivering world‑class support for optical sensing products. Reporting to the Director of Applications Engineering, you will mentor staff, drive process improvements, and collaborate with Engineering, Product Management, Sales, and Operations to ensure customer success.

You will own inquiries from initial contact to resolution, build knowledge resources, and develop readiness plans for new product

Qualifications

• Bachelor's degree or comparable engineering/technical background.
• 5+ years in technical support, field applications, or customer-facing technical roles.
• Experience mentoring or leading technical teams is preferred.
• Experience with scientific instrumentation, spectroscopy, or related fields is desirable.

Responsibilities

• Deliver world-class technical support enabling customers to install, operate, and maximize value of Ocean Optics products.
• Own customer inquiries from initial contact to resolution with timely communication.
• Research, troubleshoot, diagnose, and resolve advanced technical issues.
• Provide guidance and coaching to the Technical Support Team on complex problems.
• Partner with Engineering, Product Management, Sales, and Operations to drive improvements.

Skills

Troubleshooting

CRM systems

Python

C#

C++

LabVIEW

Matlab

Leadership

Communication

Education

Bachelor's degree in Engineering/Physics/CS

Tools

Salesforce

HubSpot

Job description

Ocean Optics in Orlando is seeking a Technical Support Supervisor to lead a fast‑paced team delivering world‑class support for optical sensing products. Reporting to the Director of Applications Engineering, you will mentor staff, drive process improvements, and collaborate with Engineering, Product Management, Sales, and Operations to ensure customer success.

You will own inquiries from initial contact to resolution, build knowledge resources, and develop readiness plans for new product