Technical Support Lead — Electro-Mechanical (On-Site)

Power Test, LLC; Sussex (WI); On-site; USD 80,000 - 110,000; Full time

Job summary

Power Test, located in Sussex, WI, is seeking a hands-on Technical Support Lead (Mechanical & Electrical) to become our frontline technical expert. You will troubleshoot hardware, hydraulics, and basic electrical systems while helping build our AI-driven knowledge base.

You will own cases end-to-end, guide customers through diagnostics, and support Power Test Field Technicians remotely. This in-office role requires a strong electro-mechanical background and a passion for customer success.

Qualifications

• 3–5 years of electro-mechanical troubleshooting or field service.
• Ability to read schematics and wiring diagrams; use a multimeter.
• Familiar with CRM/ticketing software (Salesforce, Zendesk) and eager to learn PLC/VFD basics.
• Customer-first mindset with calm, empathetic problem-solving.

Responsibilities

• Own the Case: handle inquiries end-to-end with no handoffs.
• Troubleshoot and Diagnose hydraulics, sensors, and basic electrical faults.
• Support the Field: act as remote lifeline for Field Technicians.
• Build the Brain: document fixes to feed AI knowledge base.

Skills

Electro-mechanical troubleshooting

Field service

Schematics reading

Multimeter use

CRM / ticketing software

VFD fundamentals

PLC fundamentals

Customer focus

Tools

Salesforce

Zendesk

Job description

Power Test, located in Sussex, WI, is seeking a hands-on Technical Support Lead (Mechanical & Electrical) to become our frontline technical expert. You will troubleshoot hardware, hydraulics, and basic electrical systems while helping build our AI-driven knowledge base.

You will own cases end-to-end, guide customers through diagnostics, and support Power Test Field Technicians remotely. This in-office role requires a strong electro-mechanical background and a passion for customer success.