Technical Support Intern: Mac/Linux, Craft Scalable Tools

Walt Disney Animation Studios; Burbank (CA); On-site; USD 44,000 - 63,000; Full time

Job summary

Walt Disney Animation Studios Technology Intern role offers hands-on experience in supporting the studio's Mac and Linux environment, with mentoring and collaboration across desktop services teams.

You will help design lightweight tools to accelerate ticket triage and self-service options while analyzing recurring issues to drive efficiency. Strong scripting or development background is beneficial for smarter team solutions.

Qualifications

• Familiarity with MacOS and Windows operating systems.
• Interest in learning Linux basics.
• Understanding of hardware concepts (drives, memory, CPUs).
• Familiarity with artist tools and workflows (image/video tools).
• Motivation to help others with technology and strong communication.

Responsibilities

• Provide Tier 1/2 support for Mac/Linux studio environment and document issues.
• Collaborate to design, prototype, and test lightweight tools to speed ticket triage.
• Analyze support trends to identify repetitive workflows and improve processes.
• Leverage scripting or development to build smarter team solutions.

Skills

MacOS familiarity

Windows familiarity

Linux basics

Hardware concepts

iOS devices

Artist tools

Passion for helping with tech

Strong communication

Education

CS/CE/SE/ML/Animation major

Job description

Walt Disney Animation Studios Technology Intern role offers hands-on experience in supporting the studio's Mac and Linux environment, with mentoring and collaboration across desktop services teams.

You will help design lightweight tools to accelerate ticket triage and self-service options while analyzing recurring issues to drive efficiency. Strong scripting or development background is beneficial for smarter team solutions.