Walt Disney Animation Studios Technical Support Intern, Summer 2027

Walt Disney Animation Studios; Burbank (CA); In loco; USD 44.000 - 63.000; Tempo pieno

Descrizione del lavoro

Walt Disney Animation Studios Technology Intern role offers hands-on experience in supporting the studio's Mac and Linux environment, with mentoring and collaboration across desktop services teams.

You will help design lightweight tools to accelerate ticket triage and self-service options while analyzing recurring issues to drive efficiency. Strong scripting or development background is beneficial for smarter team solutions.

Competenze

• Familiarity with MacOS and Windows operating systems.
• Interest in learning Linux basics.
• Understanding of hardware concepts (drives, memory, CPUs).
• Familiarity with artist tools and workflows (image/video tools).
• Motivation to help others with technology and strong communication.

Mansioni

• Provide Tier 1/2 support for Mac/Linux studio environment and document issues.
• Collaborate to design, prototype, and test lightweight tools to speed ticket triage.
• Analyze support trends to identify repetitive workflows and improve processes.
• Leverage scripting or development to build smarter team solutions.

Conoscenze

MacOS familiarity

Windows familiarity

Linux basics

Hardware concepts

iOS devices

Artist tools

Passion for helping with tech

Strong communication

Formazione

CS/CE/SE/ML/Animation major

Descrizione del lavoro

Job Requirements About the Role & Team

As a Walt Disney Animation Studios Technology Intern, you will have the unique opportunity to work directly with a Disney mentor while exploring all aspects of technology in relation to filmmaking. This immersive program offers hands‑on experience focused on individual craft and multidisciplinary team collaboration. Learn more about our filmmaking process here .

The Desktop Services team drives the engineering and technical support for the studio’s user device experience. The teams comprise of: the Helpdesk (front-line support), Systems Operations (hardware configuration and installations) and Desktop Engineering (workflow optimization for on-site and remote users), all staffed by our Technical Support Engineers, System Administrators and System Engineers.

What You Will Do

As a Technical Support Intern, you’ll be familiarized with this environment to provide Tier 1 and Tier 2 support for our Mac and Linux-based studio environment, assisting with account management, software installs, and troubleshooting while documenting recurring technical issues.

You will also collaborate with the Desktop Services team to design, prototype, and test lightweight tools–such as ticket triage aids or self-service resources–to make our support processes faster and more scalable. Beyond day‑to‑day operations, you will analyze support trends to identify repetitive workflows that could be improved.

By leveraging your technical background in scripting or development, you will help us build smarter solutions for the entire team.

Required Qualifications & Skills

Don’t have all the below qualifications? We still want to hear from you! If you meet some of the requirements and are eager to learn, we encourage you to apply:

• Familiarity with MacOS and Windows operating systems


• Ability/desire to learn the basics of other operating systems, like Linux


• Familiarity with computer hardware concepts, such as hard drives, memory, processors, etc


• Familiarity with mobile devices such as the iPad and iPhone, and mobile operating systems, like iOS


• Familiarity with some artist tools and workflows, such as image manipulation software, animation tools, video editing programs, etc


• Passionate about helping others with technology


• Strong communication and problem‑solving skills, with the ability to work effectively in a collaborative team environment.

Education

• Currently enrolled in an accredited college/university with a major in Computer Science, Computer Engineering, Software Engineering, Machine Learning, Animation, or a related field.


• At the time of application, must be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program AND returning to school the semester/quarter following the internship OR currently participating in a Disney College Program or Disney Internship.

Eligibility Requirements & Program Information

Candidates for this opportunity MUST meet all of the below requirements:

• Be at least 18 years of age


• Have not completed one year of continual employment on a Disney internship or program


• Possess unrestricted work authorization


• Location: Burbank, CA


• Program Length: June 7, 2027 - August 27, 2027 (12 weeks)


• Fully available from M‑F, PST for the duration of the internship, 40 hours each week


• Able to provide own housing for the duration internship program in the Los Angeles, CA area.


• Able to provide/have reliable transportation to/from work.

Additional Information: This posting represents an expression of interest for various roles within Walt Disney Animation Studios' technical teams. By applying, you will be considered for multiple opportunities that match your skills and interests. At Walt Disney Animation Studios, we celebrate diversity and inclusion, fostering a culture where all voices are valued. We are proud to be an equal opportunity employer and encourage applicants from all backgrounds, including individuals with disabilities and veterans, to apply.

Pay transparency

The pay rate for this role in Burbank, CA is $39.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This position is with Walt Disney Pictures, which is part of a business we call Walt Disney Animation Studios.

Walt Disney Pictures is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs . We will only respond to those requests that are related to the accessibility of the online application system due to a disability.