Technical Support Integrations Specialist I

Cambium Learning Group; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in educational solutions seeks a Technical Support Integrations Specialist to provide customer support for their products. This role involves onboarding, troubleshooting, and collaborating with various teams to enhance system performance. The ideal candidate will possess strong technical and communication skills, with a Bachelor's degree or equivalent experience. Join a dynamic team that values creativity and professional growth in a remote-first environment.

Benefits

Home office setup reimbursement

Qualifications

• 1+ years of experience with web application support.
• Ability to quickly learn and describe new technology.

Responsibilities

• Provides onboarding and support for web-based educational solutions.
• Tracks and documents customer issues and resolutions.
• Collaborates with internal stakeholders to identify bugs.

Skills

Problem-solving

Analytical skills

Technical skills

Communication

Organizational skills

Time management

Education

Bachelor's Degree

4+ years equivalent experience

Tools

Microsoft Office Suite

Web-based applications

Job description

Job Overview:

The Technical Support Integrations Specialist provides customer technical integrations support and service for all Explore Learning products to ensure successful implementation and usage. As a product expert, the role serves as a primary contact for customer technical integrations issues and also works with other Explore Learning personnel to identify, escalate and resolve issues.

Job Responsibilities:

• Provides effective and accurate technical integrations onboarding, guidance and support for customers of web-based educational solutions via phone calls, emails and desktop sharing in a timely and professional manner.

• Delivers on-going higher-level customer and technical integrations support to troubleshoot rostering issues and concerns

• Collaborate with internal stakeholders (CS, PD, OM, Sales, & Engineering) to identify bugs and system issues; QA solutions; provide feedback to improve system performance

• Tracks, documents and reports customer issues and resolution activities.

• Identifies, develops and maintains standard responses for often-encountered technical integrations issues and documentation gaps.

• Maintains a working knowledge of ExploreLearning products and associated platforms and integrations system requirements.

• Supports special projects and other duties as assigned by the Technical Support Manager and Team Lead.

Job Requirements:

• Bachelor's Degree or 4+ years of equivalent experience

• 1+ years of experience with web application support in a technical helpdesk or customer support environment

• Excellent problem-solving, analytical and technical skills Excellent written, oral communication and listening skills

• Strong working knowledge of Microsoft Office Suite, the Internet, and common web-based browsers and applications, including both desktop/laptop and tablet-based systems

• ability to quickly learn, master and describe new technology

• Ability to work well within a team and with a variety of individuals

• Good organizational and time management skills, with attention to accuracy and detail

• Ability to make independent decisions and proactively problem solve

Why Work With Us?

In addition to competitive salaries and generous benefits, ExploreLearning offers an exciting and dynamic working environment in which creativity, teamwork and professional growth are valued and rewarded. Our award-winning online programs bring engaging and effective instructional strategies to K-12 classrooms around the world. Over the course of the last 20+ years, we've received numerous awards from some of the worlds most respected education organizations, and were recently named one of the Best Places to Work in Virginia.

To learn more about our organization and the exciting work we do, visit us online.

Remote First Work Environment

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities. You may request an accommodation during the recruiting process with your Talent Acquisition team member.