Technical Support Integrations Specialist I

ExploreLearning; Concord (NH); Remote; USD 45,000 - 60,000; Full time

Job summary

ExploreLearning is seeking a Technical Support Integrations Specialist I to provide customer technical integrations support for their educational products. The role involves onboarding customers, troubleshooting issues, and collaborating with internal teams to enhance system performance. This position offers a remote-first work environment, promoting flexibility and professional growth.

Benefits

Flexible Work Environment

Home Office Setup Reimbursement

Qualifications

• 1+ years of experience in web application support.
• Ability to quickly learn and describe new technology.

Responsibilities

• Provide onboarding and support for web-based educational solutions.
• Collaborate with internal teams to identify bugs and system issues.
• Track and document customer issues and resolutions.

Skills

Problem-Solving

Analytical Skills

Communication

Teamwork

Organizational Skills

Time Management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Technical Support Integrations Specialist I

Join to apply for the Technical Support Integrations Specialist I role at ExploreLearning.

Job Overview

The Technical Support Integrations Specialist provides customer technical integrations support and service for all Explore Learning products to ensure successful implementation and usage. As a product expert, the role serves as a primary contact for customer technical integrations issues and collaborates with other Explore Learning personnel to identify, escalate, and resolve issues.

Job Responsibilities

• Provide effective onboarding, guidance, and support for customers of web-based educational solutions via phone, email, and desktop sharing in a timely and professional manner.
• Deliver ongoing higher-level customer and technical support to troubleshoot rostering issues and concerns.
• Collaborate with internal teams (CS, PD, OM, Sales, & Engineering) to identify bugs, system issues, and QA solutions; provide feedback to improve system performance.
• Track, document, and report customer issues and resolutions.
• Develop and maintain standard responses and documentation for common technical issues and gaps.
• Maintain knowledge of ExploreLearning products, platforms, and system requirements.
• Support special projects and other duties as assigned by the Technical Support Manager and Team Lead.

Job Requirements

• Bachelor's Degree or 4+ years of equivalent experience.
• 1+ years of experience with web application support in a helpdesk or customer support environment.
• Excellent problem-solving, analytical, and technical skills; strong communication and listening skills.
• Proficiency with Microsoft Office, internet, web browsers, and applications on desktop/laptop and tablets.
• Ability to quickly learn and describe new technology.
• Strong teamwork, organizational, and time management skills, with attention to detail.
• Ability to make independent decisions and proactively solve problems.

Why Work With Us?

ExploreLearning offers competitive salaries, benefits, and a dynamic environment that values creativity, teamwork, and professional growth. Our award-winning online programs support K-12 classrooms worldwide. We have received numerous awards and are recognized as one of the Best Places to Work in Virginia.

Remote First Work Environment

Our Remote First approach provides flexibility and trust, fostering a culture of inclusion and results. Candidates working remotely must have reliable internet (minimum 10 Mbps download, 5 Mbps upload). Participation in video interviews and virtual meetings with camera on is expected. We offer reimbursement for setting up your home office.

Equal Opportunity Employer

We celebrate diversity and are committed to equal opportunity employment. We provide reasonable accommodations for individuals with disabilities upon request.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: E-Learning Providers