Technical Support - Entry Level

USA Cyber; St. Louis (MO); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company-paid certifications

Medical insurance

Dental insurance

Vision insurance

401k

Paid Time Off

Short/Long term disability

Hybrid work environment

Job summary

USA Cyber is seeking a Technical Support Entry Level in St. Louis, MO. You will support clients by triaging requests, taking calls, and resolving issues with reference to internal docs, aiming to provide an excellent client experience.

Ideal candidates have customer service experience and a strong desire to learn, with a positive, service-oriented attitude. Hybrid on-site work in St. Louis, MO is required, and certifications are a plus.

Qualifications

• Customer service experience is required or preferred.
• Strong verbal and written communication skills.
• Desire to learn and grow within the company.

Responsibilities

• Triaging inbound support requests and taking client calls.
• Corresponding with end-users and referencing internal documentation to resolve issues.
• Handling routine install requests and delivering a great client experience.

Skills

Customer service

Communication skills

Willingness to learn

Self-improvement mindset

Education

Bachelor's degree preferred

Job description

Who We Are

USA Cyber provides managed IT support and strategic technology solutions to organizations that value and invest in technology. We pride ourselves in delivering first class service and support to our clients. Our clients understand the importance of IT security, risk mitigation, and technology-enabled business processes. IT system administration and maintenance, service desk support, backup and disaster recovery, and network security are just some of the things we do. If you enjoy working with clients and a talented team, we are looking for a positive, engaged teammate that likes to learn, serve, and have fun. Our fast paced, ever-changing industry offers ample opportunities to learn and grow, have fun, and make an impact! If this sounds great to you, then come join the USA Cyber team!

The Role

Technical Support Entry Level

What You Will Do

You will be responsible for supporting our clients and their team members: Triaging inbound support requests, taking client calls, corresponding with end-users, referencing USA Cyber's documentation to resolve client issues, working on routine and install requests, and creating a great client experience.

The Experience You Need To Be Successful

To thrive in this role, you will need customer service experience, a desire to serve, and a strong interest in self-improvement and expanding your professional skillset. Some previous experience with computers or technology is important for success, but this doesn't have to mean directly related prior IT experience. A desire to learn and grow is crucial for success in any role at our company is a non-negotiable.

The Requirements

• Bachelor's Degree preferred
• Work is hybrid but onsite is required in St. Louis, MO
• Prior work in the technology field is a plus
• Excellent verbal and written skills
• Certifications (CompTIA A+, Network+, Security+) a plus
• Reliable transportation and valid driver's license

What We Offer

You will have the opportunity to enjoy a comprehensive benefits package including:

• Company-paid certifications and training
• Medical
• Dental
• Vision
• 401k
• Paid Time Off
• Short and Long Term Disability
• Hybrid work environment

Job Type: Full-time, direct-hire