Technical Support Engineering Manager: Lead & Elevate Ops

We Love AI Jobs; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Stock options

Comprehensive benefits

Job summary

Sigma Computing is seeking a technically skilled, customer-focused Technical Support Engineering Manager to lead a fast-paced on-site team in San Francisco. You will hire, mentor, and manage engineers while owning the support strategy and outcomes.

Collaborate with Engineering, Product, and Sales to resolve escalations, improve operations, and deliver exceptional customer experiences. The role emphasizes CSAT, response times, and efficient problem resolution in a dynamic SaaS environment.

Qualifications

• Minimum 5+ years in the data/platform space with enterprise experience.
• 2+ years in a people management role.
• Bachelor's degree in CS, SE, IS, data science or related field.

Responsibilities

• Lead, hire, develop, and train a team of Support Engineers.
• Own support strategy and track performance against CSAT, response, SLA, and resolution metrics.
• Partner with Engineering, Product, and Sales to drive cross-functional customer outcomes.
• Drive process improvements to optimize operations and customer outcomes.

Skills

SQL

Snowflake

Redshift

BigQuery

GCP

AWS

Data modeling

Customer support metrics

Education

Bachelor's Degree

Job description

Sigma Computing is seeking a technically skilled, customer-focused Technical Support Engineering Manager to lead a fast-paced on-site team in San Francisco. You will hire, mentor, and manage engineers while owning the support strategy and outcomes.

Collaborate with Engineering, Product, and Sales to resolve escalations, improve operations, and deliver exceptional customer experiences. The role emphasizes CSAT, response times, and efficient problem resolution in a dynamic SaaS environment.