Technical Support Engineer - Student Position

Blockaid; New York (NY); On-site; USD 30,000 - 33,000; Part time

Job summary

Blockaid in New York is seeking a Student Technical Support Engineer to join our NYC-based Support team. This entry-level, part-time role offers hands-on experience with blockchain security products while you study, with potential to transition to a full-time position after graduation.

You will diagnose and resolve customer issues, learn API integrations, monitor system health, and collaborate with Engineering and Product teams to deepen product knowledge.

Qualifications

• Currently studying towards a degree in Engineering, Computer Science, or an equivalent technical field.
• Roughly 1–1.5 years remaining in your studies to allow for a potential transition after graduation.
• Strong analytical thinking and a systematic approach to problem-solving.
• Excellent written and verbal communication skills; ability to explain technical issues clearly.

Responsibilities

• Provide front-line technical support for Blockaid applications and diagnose customer issues.
• Gain hands-on exposure to system performance, API integrations, and Web3 security concepts.
• Monitor system performance metrics, API health, and security incident alerts.
• Help maintain and improve playbooks, troubleshooting guides, and internal documentation.
• Collaborate with Engineering and Product teams to learn the product directly from builders.
• Take on growing responsibility as you develop subject matter expertise.

Skills

Analytical thinking

Communication

Problem-solving

Fast learner

Education

Engineering/CS degree in progress

Job description

Technical Support Engineer - Student Position

Support New York Entry-level Part-time

Description

Technical Support Engineer - Student Position

Money is becoming software. That changes everything about how it has to be protected. Stablecoins, tokenized assets, and payments made by AI agents are moving real value at machine speed. That’s where Blockaid comes in. We build the security technology behind how money moves. Coinbase, MetaMask, Uniswap, and many of the largest platforms moving money today rely on us to screen billions of transactions and stop fraud, scams, and hacks before they reach a single user.

We’re backed by investors including Sequoia Capital, Ribbit Capital, and Cyberstarts, firms behind some of the biggest names in cybersecurity.

The Role

We’re looking for a student to join our Support team, based in NYC as a Junior Technical Support Engineer. This is a rare opportunity to get hands-on experience with cutting-edge blockchain security products while still studying, and to grow with us. The role offers an opportunity to build a strong technical foundation while you study, with the potential to grow into a full-time role at Blockaid after graduation.

This role is meant for someone curious, sharp, and eager to learn - no prior professional experience required. What matters most is your ability to learn fast, think systematically, and grow into the role.

Work Format

This is a shift-based role - you’ll work in rotating shifts. Exact scheduling will be discussed and coordinated to work around your studies as much as possible.

What You’ll Do

• Provide front-line technical support for Blockaid applications, learning to diagnose and resolve real customer issues
• Get hands-on exposure to system performance, API integrations, and Web3 security concepts
• Monitor system performance metrics, API health, and security incident alerts
• Help maintain and improve playbooks, troubleshooting guides, and internal documentation
• Work closely with our Engineering and Product teams and learn the product directly from the people who build it
• Take on growing responsibility as you develop subject matter expertise

Requirements

• Currently studying towards a degree in Engineering, Computer Science, or an equivalent technical field
• Roughly 1-1.5 years remaining in your studies (so there’s real runway to grow into the role and, ideally, transition to a full-time position after graduation)
• Strong analytical thinking and a systematic approach to problem-solving
• Ability to communicate technical issues clearly, follow through on customer inquiries, and know when to elevate.
• Excellent written and verbal communication skills

Nice to Have

• Curiosity about or enthusiasm for blockchain, crypto, and Web3 - this is a strong advantage, not a requirement

Are you currently authorized to work in the United States?

Yes (OPT or other visa with expiration date and require sponsorship in the future)