Technical Support Engineer - Solve, Collaborate, Enable

Talentify; Medina (MN); On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

AspenTech is seeking a Technical Support Engineer to resolve standard and moderately complex technical issues with increasing independence. You will work onsite in Medina, MN, providing guidance to customers and collaborating with cross‑functional teams to improve support processes.

A Bachelor’s degree in engineering and 2–5 years of experience are required. The role emphasizes troubleshooting, customer onboarding support, and knowledge sharing, with travel occasional and a strong emphasis on

Qualifications

• Bachelor’s degree in Electrical/Computer/Systems Engineering or related field.
• 2–5 years of relevant professional experience in technical support, engineering, or software environments.
• Ability to troubleshoot software and system‑level issues.
• Strong organizational and communication skills.

Responsibilities

• Troubleshoot and resolve standard to moderately complex technical issues.
• Apply analytical skills to identify root causes and solutions.
• Manage support cases independently within SLAs and processes.
• Escalate issues with clear technical context when needed.

Skills

Troubleshooting

Communication skills

Organization

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field

Job description

AspenTech is seeking a Technical Support Engineer to resolve standard and moderately complex technical issues with increasing independence. You will work onsite in Medina, MN, providing guidance to customers and collaborating with cross‑functional teams to improve support processes.

A Bachelor’s degree in engineering and 2–5 years of experience are required. The role emphasizes troubleshooting, customer onboarding support, and knowledge sharing, with travel occasional and a strong emphasis on