Technical Support Engineer – Complex Issue Resolver

Aspen Technology; Minneapolis, Saint Paul (MN, MN); On-site; USD 71,000 - 88,000; Full time

Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Paid time off

Charitable giveback day

Medical/dental/vision insurance

Retirement benefits

Job summary

AspenTech in Medina, MN is seeking a Technical Support Engineer to resolve standard to moderately complex technical issues, with increasing independence. You will contribute to knowledgebase articles, runbooks and troubleshooting documentation while supporting onboarding and configuration tasks.

Collaborating with Engineering, Product and Services, you will communicate clearly with technical and non-technical audiences, travel occasionally, and work onsite at least 4 days a week to ensure a

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering, or a related field.
• 2–5 years of relevant professional experience in technical support, engineering, or software environments.
• Demonstrated ability to troubleshoot software and system-level issues.
• Strong organizational skills and ability to manage multiple priorities.
• Effective written and verbal communication skills.
• Willingness to travel occasionally (typically less than 25%).
• Ability to work onsite in Medina, MN at least 4 days a week.

Responsibilities

• Troubleshoot and resolve standard to moderately complex technical and engineering issues reported by customers.
• Apply analytical skills to identify root causes and recommend appropriate solutions.
• Manage assigned support cases independently within established processes and SLAs.
• Escalate issues as appropriate, providing clear technical context and investigation findings.
• Build working knowledge across assigned DGM products and solution areas.
• Assist with customer onboarding, configuration support, and basic system reviews.
• Contribute to knowledgebase articles, runbooks, and troubleshooting documentation.
• Participate in product testing, validation activities, or internal improvement initiatives.
• Collaborate effectively with Engineering, Product, Services, and peer support engineers.
• Provide informal guidance or assistance to P1 engineers as needed.
• Communicate technical information clearly to both technical and non‑technical audiences.
• Continuously identify opportunities to improve customer experience and support efficiency.

Skills

Troubleshooting

Analytical skills

Written communication

Verbal communication

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, Systems Engineering or related field

Job description

AspenTech in Medina, MN is seeking a Technical Support Engineer to resolve standard to moderately complex technical issues, with increasing independence. You will contribute to knowledgebase articles, runbooks and troubleshooting documentation while supporting onboarding and configuration tasks.

Collaborating with Engineering, Product and Services, you will communicate clearly with technical and non-technical audiences, travel occasionally, and work onsite at least 4 days a week to ensure a