Associate Technical Support Engineer I

Aspen Technology; Fort Snelling Unorganized Territory (MN); On-site; USD 59,000 - 74,000; Full time

Job summary

AspenTech in Minnesota is seeking an Associate Technical Support Engineer to learn Digital Grid Management products and support processes while resolving routine issues under guidance.

You'll develop core troubleshooting skills, document investigations, and collaborate with senior engineers to enhance customer experiences through clear communication and adherence to procedures.

Qualifications

• Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
• 0-2 years of relevant technical, engineering, or customer‑facing experience.
• Strong interest in technical problem-solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, and follow established processes.
• Ability to work on-site in Medina, MN.

Responsibilities

• Provide responsive, professional customer support to resolve routine issues.
• Follow documented troubleshooting procedures to diagnose and resolve problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.
• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.

Job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

The Associate Technical Support Engineer is an entry level professional role focused on learning Digital Grid Management products, support processes, and customer environments. This role resolves routine and well defined customer issues under close guidance, builds core troubleshooting skills, and contributes to team success through timely execution, documentation, and continuous learning.

The engineer is developing technical depth, system understanding, and professional communication skills while working within established procedures and best practices.

Customer Support & Issue Resolution

• Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer‑reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.

Technical Skill Development

• Develop foundational knowledge of DGM software, system architectures, and supported environments.
• Participate in product training, internal knowledge sessions, and hands‑on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.

Collaboration & Team Contribution

• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

What You’ll Need

• Bachelor’s degree in electrical engineering, Computer Engineering, Systems Engineering, or a related field.
• 0-2 years of relevant technical, engineering, or customer‑facing experience.
• Strong interest in technical problem‑solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.
• Ability to work on‑site in Medina, MN.

Work Authorization

AspenTech will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

This role is a valuable part of our Digital Grid Management team at AspenTech. Learn more about the team here: Together We Build the Utility of the Future | Digital Grid Management | AspenTech

The salary range for this role is $59,400.00 - $74,200.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.