Entry-Level Technical Support Engineer – Digital Grid

Aspen Technology, Inc.; Ohio; On-site; USD 59,000 - 74,000; Full time

Benefits offered by this job

Paid time off

Charitable giveback day

Medical/dental/vision insurance

Retirement benefits

Job summary

AspenTech invites applications for an Associate Technical Support Engineer to learn Digital Grid Management products, support processes, and customer environments. You will resolve routine issues under guidance, document investigations, and develop core troubleshooting skills while collaborating with senior engineers.

The role emphasizes learning, communication, and adherence to established procedures, with on-site work in Medina, MN and a competitive salary plus bonus potential.

Qualifications

• Bachelor’s degree in electrical, computer, or systems engineering or related field.
• 0–2 years of relevant technical, engineering, or customer-facing experience.
• Strong interest in technical problem-solving and software systems.
• Effective written and verbal communication skills.
• Willingness to learn, accept feedback, and follow established processes.

Responsibilities

• Provide responsive, professional customer support to resolve routine and clearly defined technical issues.
• Follow documented troubleshooting procedures to diagnose and resolve customer-reported problems.
• Accurately document cases, investigations, and resolutions in the support tracking system.
• Escalate issues appropriately when resolution exceeds defined scope or experience.
• Develop foundational knowledge of Digital Grid Management software and supported environments.
• Participate in product training, internal knowledge sessions, and hands-on learning activities.
• Apply basic engineering and technical principles in troubleshooting activities.
• Work closely with senior support engineers to learn best practices and support methodologies.
• Communicate clearly with customers and internal teams, ensuring alignment and understanding.
• Contribute to team knowledge by updating documentation and sharing lessons learned.

Skills

Technical problem-solving

Communication

Willingness to learn

Education

Bachelor’s degree in electrical engineering

Bachelor’s degree in computer engineering

Bachelor’s degree in systems engineering

Job description

AspenTech invites applications for an Associate Technical Support Engineer to learn Digital Grid Management products, support processes, and customer environments. You will resolve routine issues under guidance, document investigations, and develop core troubleshooting skills while collaborating with senior engineers.

The role emphasizes learning, communication, and adherence to established procedures, with on-site work in Medina, MN and a competitive salary plus bonus potential.