Technical Support Engineer — Semiconductor Equipment (Travel)

Applied Materials; Chandler (AZ); On-site; USD 111,000 - 152,000; Full time

Benefits offered by this job

Bonus program

Stock awards

Comprehensive benefits package

Job summary

Applied Materials in Santa Clara, CA is seeking a full-time technical support engineer to manage customer escalations, fleet performance, and installations. You will serve as the field escalation focal point and collaborate with engineers, technicians, and product support teams to diagnose, repair, and optimize equipment.

You will generate system performance data, review ECOs, and contribute to documentation and improvement plans.

Qualifications

• Experience providing technical support to customers and field teams.
• Strong problem-solving and analytical skills.
• Effective communication and collaboration with cross-functional groups.

Responsibilities

• Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
• Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
• Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house or on an engineering tool
• Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
• Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
• Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
• Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Skills

Technical support

Leadership

Problem solving

Interpersonal skills

Time management

Job description

Applied Materials in Santa Clara, CA is seeking a full-time technical support engineer to manage customer escalations, fleet performance, and installations. You will serve as the field escalation focal point and collaborate with engineers, technicians, and product support teams to diagnose, repair, and optimize equipment.

You will generate system performance data, review ECOs, and contribute to documentation and improvement plans.