Remote Technical Support Engineer — Incident Response & SaaS

Aidoc; Kansas City (KS); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Stock options

Flexible time off

401(k) plan with company match

Job summary

Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through technical expertise and problem-solving. You will ensure platform reliability by diagnosing and resolving complex production issues while serving as a vital connection between customers and engineering teams.

The ideal candidate has a strong technical background and exceptional communication skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions.

Qualifications

• 2+ years of experience in Technical Support or a similar role.
• Strong analytical skills to quickly diagnose complex issues.
• Exceptional communication skills with a customer-first mindset.

Responsibilities

• Act as the primary technical owner for customer issues.
• Monitor and triage production alerts impacting customers.
• Diagnose issues using SQL queries and logs.

Skills

Technical Support

SQL

Troubleshooting

Communication

Tools

Salesforce

Jira

Datadog

Job description

Aidoc is seeking a Technical Support Engineer dedicated to enhancing customer satisfaction through technical expertise and problem-solving. You will ensure platform reliability by diagnosing and resolving complex production issues while serving as a vital connection between customers and engineering teams.

The ideal candidate has a strong technical background and exceptional communication skills, with experience in a fast-paced SaaS environment. Join Aidoc in improving healthcare outcomes through innovative clinical AI solutions.