Technical Support Engineer: Nonprofit & Education Cloud

Salesforce

Atlanta (GA)

On-site

USD 81,000 - 122,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Salesforce is seeking a Technical Support Engineer for the Nonprofit Cloud and Education Cloud Support team in the Atlanta area. You will deliver high-quality customer support for premier customers, partner with product and engineering teams, and help drive operational excellence for enterprise-grade SaaS platforms in nonprofit or education sectors.

The role emphasizes CSAT, time-to-resolution, and SLA targets, with opportunities to deepen product knowledge and contribute to feedback loops for

Qualifications

Degree or equivalent validated experience required.
2+ years of prior experience in a Technical Support/Services-related role.
Experience with Salesforce and/or CRM applications and other cloud-based technologies.
Comfortable interacting with all levels of customer and Salesforce management.
Ability to multitask and perform effectively under pressure.
Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Experience with database concepts and data management, JSON, and SQL.
Familiarity with system logging tools (Splunk, Sumo Logic) and system monitoring.

Responsibilities

Deliver high-quality customer support to Premier and broader customer base.
Partner with Product, Engineering, Success, and Sales to support complex customer environments.
Meet operational metrics like CSAT, Time to Resolve, and SLA targets.
Grow product depth over time and surface feedback to improve the product.