Tech Support Engineer for Nonprofit & Education Cloud

Salesforce; Indianapolis (IN); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team. You will deliver high-quality support to Premier and broader customers, partnering with Product, Engineering, Success, and Sales to resolve complex environments.

With 2+ years in technical support, you’ll tackle SaaS challenges in nonprofit or education sectors, align with CSAT/SLA targets, and grow product knowledge while ensuring enterprise-grade reliability and customer success.

Qualifications

• 2+ years in a Technical Support/Services-related role.
• Experience with Salesforce and/or CRM applications and other cloud-based technologies.
• Comfortable interacting with all levels of customer and Salesforce management.
• Ability to multitask and perform effectively under pressure.

Responsibilities

• Deliver high-quality customer support to Premier and broader customer base.
• Partner with Product, Engineering, Success, and Sales to support complex customer environments.
• Contribute to operational excellence and surface product feedback and supportability gaps.

Skills

CRM experience

Cloud-based tech

Customer support

Communication

Multi-tasking

Firewall knowledge

JSON/SQL

Tools

Splunk

Sumo Logic

SOQL

Apex

SQL

Job description

Salesforce is seeking a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team. You will deliver high-quality support to Premier and broader customers, partnering with Product, Engineering, Success, and Sales to resolve complex environments.

With 2+ years in technical support, you’ll tackle SaaS challenges in nonprofit or education sectors, align with CSAT/SLA targets, and grow product knowledge while ensuring enterprise-grade reliability and customer success.