Impactful Tech Support Engineer – Education & Nonprofit Cloud

salesforce.com, inc.; Chicago (IL); On-site; USD 81,000 - 122,000; Full time

Job summary

Salesforce is seeking a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team, focusing on NPC/EDC and OmniStudio. This role works with Premier customers, partners with Product, Engineering, Success, and Sales, and drives operational excellence in enterprise SaaS support.

The candidate will meet CSAT and SLA targets, grow product depth, and contribute insights to improve supportability. Remote options are not specified; ideal for Chicago-area candidates.

Qualifications

• Degree or equivalent validated experience; evaluation based on role needs.
• 2+ years in Technical Support/Services role.
• Experience with Salesforce and/or cloud CRM apps.
• Able to interact with all levels of customer and Salesforce management.
• Understanding of Internet technologies: firewalls, web servers, etc.
• Experience with databases, JSON, and SQL.
• Familiarity with system logging tools (Splunk, Sumo Logic).

Responsibilities

• Deliver high-quality customer support to Premier and broader customer base.
• Partner with Product, Engineering, Success, and Sales to support complex environments.
• Meet CSAT, Time to Resolve, and SLA targets.

Skills

Salesforce CRM

Technical support

Customer communication

SQL/JSON

System logging

Web/network basics

Education

Degree or equivalent

Tools

Splunk

Sumo Logic

Job description

Salesforce is seeking a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team, focusing on NPC/EDC and OmniStudio. This role works with Premier customers, partners with Product, Engineering, Success, and Sales, and drives operational excellence in enterprise SaaS support.

The candidate will meet CSAT and SLA targets, grow product depth, and contribute insights to improve supportability. Remote options are not specified; ideal for Chicago-area candidates.