Cloud Support Engineer, Nonprofit & Education Cloud

salesforce.com, inc.

Boston (MA)

On-site

USD 81,000 - 122,000

Full time

8 days ago

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Job summary

Salesforce.com, inc. in the United States is seeking a Technical Support Engineer for the Nonprofit Cloud & Education Cloud Support team.

You will deliver high‑quality customer support to Premier and broader customers, and partner with Product, Engineering, Success, and Sales to support complex enterprise environments. This role requires solid technical skills, a passion for nonprofit and education sectors, and the ability to meet CSAT, Time to Resolve, and SLA targets.

Qualifications

Degree or equivalent validated experience required.
2+ years of prior experience in a Technical Support/Services-related role.
Experience with Salesforce and/or CRM applications and other cloud-based technologies.
Comfortable interacting with all levels of customer and Salesforce management.
Ability to multitask and perform effectively under pressure.
Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
Experience with database concepts and data management, JSON, and SQL.
Familiarity with system logging tools (Splunk, Sumo Logic) and system monitoring.

Responsibilities

Deliver high‑quality customer support to Premier and broader customer base.
Partner with Product, Engineering, Success, and Sales to support complex customer environments.
Meet operational metrics including CSAT, Time to Resolve, and SLA targets.
Grow product depth over time and surface product feedback and supportability gaps.