Technical Support Engineer - Networking & Cloud (Remote)

Lumana; New Jersey; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness benefits

Hybrid/Remote flexibility

Equity and upside

Job summary

Lumana is a fast-growing startup in the U.S. Eastern Time Zone, offering an AI video security platform.

We seek a Technical Support Engineer to ensure reliability and performance of deployed systems, troubleshoot complex hardware and software issues, and work with field teams, engineering, and QA to drive robust solutions. The role is remote within the Eastern Time Zone, with hybrid options for New York City residents.

Qualifications

• 1-3 years in technical support, system engineering, or IT operations roles with experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity
• Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field
• Demonstrated ability to troubleshoot under pressure with urgency and precision
• Strong analytical and documentation skills

Responsibilities

• Own end-to-end technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes of system and network issues, drive resolution, and proactively mitigate risks to prevent recurrence.
• Maintain reliable, secure, and scalable network and infrastructure environments across cloud and hybrid deployments.
• Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure components.
• Configure and manage networking components including routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor system and network performance, lead incident response, and ensure high availability for real-time video streaming and AI workloads.
• Partner cross-functionally with Engineering, QA, and Product to surface defects, validate fixes, and improve overall platform reliability.
• Coordinate testing and validation of new hardware and software in production-like, real-world environments.
• Develop scripts, tooling, and automation to improve diagnostics, monitoring, and support workflows.
• Create and maintain technical documentation, investigation logs, and internal knowledge resources to support scalability and operational excellence.

Skills

TCP/IP troubleshooting

DNS

DHCP

Routing

Firewalls

Network connectivity

Education

Bachelor’s degree in Computer Science, Networking, Systems Engineering, or related field

Tools

Linux-based systems

Python scripting

Job description

Lumana is a fast-growing startup in the U.S. Eastern Time Zone, offering an AI video security platform.

We seek a Technical Support Engineer to ensure reliability and performance of deployed systems, troubleshoot complex hardware and software issues, and work with field teams, engineering, and QA to drive robust solutions. The role is remote within the Eastern Time Zone, with hybrid options for New York City residents.