Technical Support Engineer: Lighting Controls & Field

Theater Outsource Inc; California (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

Theater Outsource Inc is seeking a Technical Support Engineer to support entertainment and architectural lighting control systems. This role involves troubleshooting and resolving complex customer issues, providing onsite technical assistance, and coordinating with engineering teams. Ideal candidates will have experience with ETC systems and possess strong communication skills. This position may require travel and occasional evening support, offering a dynamic environment where no two days are the same.

Qualifications

• Experience with ETC lighting and control systems strongly preferred.
• Background in technical support, troubleshooting, commissioning, or field service.
• Knowledge of lighting controls, DMX, or entertainment electrical systems.

Responsibilities

• Troubleshoot and resolve complex customer issues involving lighting and control systems.
• Provide onsite support for unique system issues that cannot be resolved remotely.
• Create and maintain technical documentation and support resources.

Skills

Troubleshooting

Customer support

Communication

Deductive reasoning

Tools

AutoCAD

Microsoft Office

Windows OS

Job description

Theater Outsource Inc is seeking a Technical Support Engineer to support entertainment and architectural lighting control systems. This role involves troubleshooting and resolving complex customer issues, providing onsite technical assistance, and coordinating with engineering teams. Ideal candidates will have experience with ETC systems and possess strong communication skills. This position may require travel and occasional evening support, offering a dynamic environment where no two days are the same.