Entertainment Lighting Support Engineer

Christie

Orlando (FL)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Christie Lites in Orlando, FL is seeking a Technical Support Engineer to support our global rental fleet. You will respond to show-related needs on-site, guide repairs, and collaborate with project managers and reps to resolve critical issues.

The role requires hands-on lighting tech experience, strong diagnostic skills, and excellent communication to assist customers and internal teams. Occasional after-hours support and a genuine passion for entertainment lighting are essential.

Qualifications

Experience as repair technician or hands-on technical support in entertainment lighting or related equipment.
Strong understanding of professional lighting equipment.
Excellent troubleshooting and analytical skills for diagnosing complex issues.
Excellent verbal and written communication; ability to explain technical concepts clearly.
Strong customer service skills and ability to stay calm under time-critical pressure.
Willingness to provide technical support outside standard hours.
Familiarity with leading lighting manufacturers such as Martin, ACME, grandMA.
Knowledge of network devices and troubleshooting.
Strong IT skills and proficiency with software for lighting control and diagnostics.
Excellent teamwork and organizational skills.
Genuine passion for entertainment lighting technology.

Responsibilities

Responding to calls from customers on-site to address and resolve their show-related needs.
Working closely with Christie Lites Reps and Project Managers to resolve show-critical technical issues and provide technical guidance and information.
Support internal repair technicians and operations technicians by assisting with diagnostics, troubleshooting procedures, and repair enquiries.
Test, evaluate, and validate firmware updates across Christie Lites rental equipment.
Test and verify ONYX show files on Christie Lites Original Rental Product Line (ORPL) equipment to ensure compatibility, functionality, and operational reliability.
Collaborate with manufacturers to investigate technical issues, obtain repair documentation, process RMAs, and identify advanced testing or repair procedures.
Research and source parts information for Christie Lites equipment, providing repair technicians with accurate component details to support efficient diagnosis and repair.
Work alongside fellow Technical Support Engineers to investigate recurring equipment issues, share technical knowledge, and improve troubleshooting processes.