Technical Support Engineer (L1/Frontline Support)

Databento; Oregon; Hybrid; USD 65,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life insurance

401(k) matching

100% remote work

Paid in local currency

Bonus potential

Equity

Job summary

Databento is a market data platform offering real-time and historical data via a unified API for futures, options, and equities. You will be the first contact for customer issues, handling API usage, onboarding, authentication, and billing while escalating advanced problems to senior teams.

You’ll also improve docs and create technical content for developers. We support 100% remote work with teammates worldwide; base salary ranges from $65,000 to $150,000, with potential bonuses and equity

Qualifications

• 2+ years in technical support, QA, or engineering.
• Experience with API onboarding, authentication, and billing workflows.
• Strong Python skills and debugging ability.
• Familiarity with troubleshooting tools and capture logs.
• Experience with observability tools for monitoring and incident response.
• Excellent technical communication; ability to write tutorials and blog posts.
• DevRel or developer community experience is a plus.
• Experience at an early-stage startup is a plus.

Responsibilities

• Serve as the first point of contact for API-related customer issues and onboarding.
• Escalate complex issues to L2/L3 support or engineering with clear reproduction steps.
• Contribute to documentation, FAQs, and onboarding materials.
• Create tutorials, how-to guides, and blog posts to help developers use our APIs.
• Help manage developer communities (Slack, Reddit, etc.) and surface feedback.

Skills

Python

Technical communication

API knowledge

Troubleshooting

Observability tools

DevRel

Startup experience

Financial data familiarity

Tools

Wireshark

tcpdump

ss

nc

telnet

strace

gdb

perf

eBPF

lsof

curl

xxd

jq

SQL

Grafana

Prometheus

Loki

Sentry

Job description

The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.

This role sits squarely at L1 : you'll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.

Responsibilities

• Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
• Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
• Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
• Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
• Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.

What we typically look for

• Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
• At least 2 years of experience in technical support, QA, or engineering.
• Working proficiency in Python.
• Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
• Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
• Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc.) is a plus.
• Experience at an early-stage startup is a plus.

We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees. We accommodate 100% remote work, with teammates living around the globe and paid in their local currency. The base salary range for this role is $65,000-$150,000, benchmarked to Tier 1 locations in each country. Total compensation may also include bonuses, commissions, and equity, depending on the role.

Databento, Inc. provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. We comply with federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leave, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know. Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn't exactly match the qualifications listed, we still want to hear from you.