Technical Support Engineer — IT & End-User Specialist

BSFR Property Management LLC; Charleston (SC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

5% 401(k) match.

Wellness credits

Up to 160 hours of PTO annually

Job summary

BSFR Property Management LLC is seeking a Technical Support Engineer to deliver and maintain enterprise IT solutions supporting business operations. The role covers Windows 11, Office 365, Intune, iOS/Android management, and on‑prem/network support.

You'll work with Jamf for macOS, PrinterLogic for print services, and ServiceNow for incident management, with on‑call rotation and opportunities for hands-on deployment and career development.

Qualifications

• Education: High School degree or equivalent.
• Minimum three years in an IT Support or related role.

Responsibilities

• Provide hands-on support for Dell/Lenovo/Mac hardware and Windows 11.
• Deliver end-user support across devices and applications.
• Collaborate with vendors to resolve complex issues and participate in on-call rotation.
• Document incidents and requests in ServiceNow with accurate notes.
• Create knowledge base articles for internal and customer use.
• Manage Jamf for macOS and PrinterLogic for print services.

Skills

End-user support

Intune device management

Windows 11 support

Mobile device management

Strong communication

Customer service

Education

High School degree

Associate's Degree or equivalent

Tools

Jamf

PrinterLogic

ServiceNow

Azure

Office 365

Windows

Job description

BSFR Property Management LLC is seeking a Technical Support Engineer to deliver and maintain enterprise IT solutions supporting business operations. The role covers Windows 11, Office 365, Intune, iOS/Android management, and on‑prem/network support.

You'll work with Jamf for macOS, PrinterLogic for print services, and ServiceNow for incident management, with on‑call rotation and opportunities for hands-on deployment and career development.